I signed up for Microsoft Teams Premium, and I cant log into Teams with it, It keeps giving me an error

Question

I signed up for Microsoft Teams Premium, and I cant log into Teams with it, It keeps giving me an error

It keeps saying "Were sorry were having issues" and brings me back to the login page

Answer 1

Hi @Jack Houghton IV,

Thank you for posting your question in the Microsoft Q&A forum and for clearly describing what you’re experiencing.

I’m sorry to hear that you’re getting stuck in the “We’re sorry, we’re having issues” sign‑in loop. I understand how disruptive this can be, especially after you’ve already confirmed that your credentials are correct.

To clarify, Microsoft Teams Premium is an add‑on license, which means it does not work on its own. In order to sign in to Microsoft Teams, the account must already have a base Microsoft 365 subscription that includes Microsoft Teams (such as Microsoft 365 Business, E3/E5, or another Teams‑enabled plan). If a base Teams license is not present, sign‑in attempts can fail with generic error messages like the one you’re seeing, even when the username and password are valid. You can find more details here: Microsoft Teams Premium licensing.

To help narrow this down, please review the following checks:

1/ Confirm the base license:

Please verify that the account you’re using has a Microsoft 365 plan that includes Microsoft Teams, and that Teams Premium is assigned in addition to that plan, not by itself.

2/ Make sure you’re signing in with the correct account type:

Teams Premium is designed for work or school accounts. If the subscription was created using a personal Microsoft account, it will not allow access to Microsoft Teams for business.

3/ Check license assignment and activation:

You can review the licenses assigned to your account by signing in here and checking the Subscriptions > Licenses section:

https://portal.office.com/account/?ref=Harmony#subscriptions.

If you have admin access, you can also confirm license assignment in the Microsoft 365 Admin Center. Otherwise, your IT administrator can check this on your behalf.

If the issue persists, you may need to contact Microsoft Support so they can review the account and licensing details from the backend. You can create a support ticket by sign in to the Microsoft 365 Admin Center following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn to raise a support ticket from admin center or calling the phone support to contact Microsoft Support: Customer service phone numbers - Microsoft Support. If you don't have admin privileges, you can ask your IT administrator to do it on your behalf.

Alternatively, you can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope these steps help move things forward. Please feel free to let us know how it goes, or if you need further assistance.

I'm looking forward to hearing from you.

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Answer 2

what is support number or live chat link

Answer 3

I cant even sign in online, I verified my credentials

Answer 4

If you are experiencing issues logging into Microsoft Teams Premium and receiving an error message, there are several steps you can take to troubleshoot the problem:

1. Check License Validity: Ensure that your Teams Premium license is valid. If you were assigned a trial license, it is only valid for 30 days from the purchase date. After this period, you will need to purchase a Teams Premium license to continue using its features.
2. Run Connectivity Tests: Use the Microsoft Remote Connectivity Analyzer tool to run the Teams Premium Details connectivity test. This test will check if your user account meets the requirements to use Teams Premium features. You can access the test by navigating to the Teams Premium Details test in your web browser and signing in with your credentials.
3. Check for Updates: Make sure that your Teams client is up to date. You can check for updates by selecting the Settings and more menu next to your profile picture in Teams and then selecting Check for updates.
4. Reinstall Teams: If the issue persists, consider uninstalling and reinstalling the Teams application. This can resolve any underlying issues with the app itself.
5. Contact Support: If none of these steps resolve the issue, you may need to create a support request and provide any error codes displayed on the Teams sign-in screen for further assistance.

Following these steps should help you resolve the login issues with Microsoft Teams Premium.