Locked out of my account !! Beyond Frustrating

Question

Locked out of my account !! Beyond Frustrating

Kaotic Aussie 0

Hi ive been trying for 2 days now to get my email account back , i had a driver issue on my pc and wiped my whole pc without thinking anything of it , till i tried to sign into windows to set up the pc and relised my password was not saved by my google password manager .. went to reset my password , i have access to my other email for verification but then it asks me to again verify my self a second time from an old mobile number i no longer have(never updated my phone number never had too i was permanatly logged in ) .. Ive called my telco company about getting the phone number back so i can receive this code but it is not an option its been assigned to someone else .. ive tried calling my old number to see if i can speak to them and get the code from them but the numbers disconnected and not in use (use can call it yourselves ) .. I REALLY JUST WANT MY ACCOUNT BACK

Kaotic Aussie 0 Reputation points

2026-02-16T17:08:48.83+00:00

*I know my password before it updated to a randomly generated password

*i have access to my other email for verification

only thing i cant access is my old phone number its physically impossible, i tried everything even offered the telco company money to give me the phone number back and they said it was against the law to do it because someone else owns it

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Kaotic Aussie 0 Reputation points

2026-02-16T17:08:48.83+00:00

*I know my password before it updated to a randomly generated password

*i have access to my other email for verification

only thing i cant access is my old phone number its physically impossible, i tried everything even offered the telco company money to give me the phone number back and they said it was against the law to do it because someone else owns it

Answer 1

It sounds like you're experiencing a frustrating situation with your account recovery. Here are some steps you can take to regain access to your email account:

Account Recovery Form: Since you have access to your other email for verification, try using the Account Recovery Form to recover your account. Provide as much information as possible to verify your identity.
Wait for Lockout Period: If you've attempted recovery too many times, you might be temporarily locked out. It's usually advisable to wait for about 24 hours before trying again, as further attempts can reset the cooldown period.
Use a Familiar Device: When filling out the recovery form, use a device and network you typically use to access your account. This can help in verifying your identity.
Contact Microsoft Support: If the automated recovery options are not working, consider contacting Microsoft Support directly for assistance. You can navigate to the support portal and describe your issue to connect with a support agent.
Avoid Further Attempts During Lockout: If you are locked out due to too many attempts, avoid trying to reset your password or recover your account until the lockout period expires to prevent further complications.

Following these steps should help you in regaining access to your account.

References:

Kaotic Aussie 0 Reputation points

2026-02-16T20:28:42.8333333+00:00

None of these work its an error in the system it literally allows me to skip past the second verification but after i confirm it an it says i have to wait 30 days to change details then explains ways i can skip to wait it errors and says try again

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Locked out of my account !! Beyond Frustrating

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