A draft email keeps reappearing even after I delete it.

Question

A draft email keeps reappearing even after I delete it.

Answer 1

Hi, I'm John! I will help you with this.

Is it possible that your account has been hacked? If you haven't tried anything yet please start by running a full antivirus scan on your computer using Windows Security and any third-party antivirus software you have.

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To be safe, I recommend the following steps:

Check your account rules and forwarding settings, hackers create rules that automatically forward or delete emails. You can do this in Outlook settings under Mail > Rules and Forwarding. https://support.microsoft.com/office/manage-email-messages-by-using-rules-in-outlook-c24f5dea-9465-4df4-ad17-a50704d66c59

Just to be safe, I’d recommend to sign out everywhere. Visit: https://account.live.com/proofs/manage/additional Scroll down to Sign me out and select "Sign me out".

And changing your password again and enabling two-step verification if you haven’t already. This will add an extra layer of security to prevent future unauthorized access.

If you notice anything unusual in your account settings or purchase history, you might also want to check the Microsoft account security page https://account.microsoft.com/security to review recent activity.

"How to help keep your Microsoft account secure" https://support.microsoft.com/account-billing/how-to-help-keep-your-microsoft-account-secure-628538c2-7006-33bb-5ef4-c917657362b9

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

If a draft email keeps reappearing even after you delete it, this issue may be related to a synchronization problem or a setting in Outlook. Here are some steps you can try to resolve the issue:

1. Check for Sync Issues: Ensure that your Outlook is properly syncing with the server. Sometimes, drafts may reappear if there are sync issues between the client and the server.
2. Clear the Drafts Folder: Try clearing the Drafts folder completely. After deleting the draft, close Outlook and reopen it to see if the draft reappears.
3. Use Outlook Web App: If you're using the desktop version of Outlook, try logging into the Outlook Web App and deleting the draft from there. Sometimes, changes made in the web version can resolve issues in the desktop app.
4. Repair Outlook: If the problem persists, consider repairing your Outlook installation. You can do this through the Control Panel by selecting "Repair" under the Microsoft Office programs.
5. Check for Add-ins: Sometimes, third-party add-ins can interfere with Outlook's functionality. Disable any unnecessary add-ins and check if the issue continues.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.