Administrative Privileges Required – HP Pavilion x360

Question

I am experiencing an issue with administrative access on my HP Pavilion x360 laptop. There is an existing username on the PC; however, I do not remember the associated email address or password.

As a result, I am unable to install or uninstall applications or switch user accounts when needed.

When attempting to install software, I receive the following message:

“Installation requires administrative privileges to make changes to your computer. Please retry installing this product and give the required permission when prompted. If you cannot give these permissions to install, ask your system administrator to help you. Error Code: 0-2005 (1223).”

Because I do not have access to the administrator account, I am unable to grant the required permissions.

I would appreciate guidance on how to regain administrative access or reset the account credentials.

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Answer 1

1

Log into any Microsoft account you may have online, then go to the Devices section, if you see that PC listed on the account, that is most likely the Microsoft account you used for the Administrator account on the device.

2

If you are unable to find the associated Microsoft account for the administrator account, click your Start Button, then just type netplwiz and press Enter, does that utility open or are you blocked by an administrator.

Answer 2

To regain administrative access on your HP Pavilion x360, you can try the following steps:

1. Use a Password Reset Disk: If you created a password reset disk previously, you can use it to reset your password.
2. Boot into Safe Mode: Restart your laptop and boot into Safe Mode. Sometimes, this allows you to access the built-in Administrator account, which may not require a password.
3. Create a New Administrator Account: If you can access Safe Mode, you can create a new local user account with administrative privileges. Here’s how:
   • Open the Command Prompt as an administrator (if possible).
   • Type the command: net user NewUsername NewPassword /add
   • Then, type: net localgroup administrators NewUsername /add
   • Replace NewUsername and NewPassword with your desired username and password.
4. Reset Your PC: If the above methods do not work, you may need to reset your PC. This can be done by going to Settings > Update & Security > Recovery, and selecting "Reset this PC." This option may allow you to keep your files or remove everything, depending on your choice.
5. Contact HP Support: If you are still unable to regain access, consider reaching out to HP support for assistance.

Make sure to back up any important data if you can access it before performing any resets.

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References:

• Microsoft 365 Apps activation error 0x80070005