How does one actually get help, when you can't reach a human and the "automated" system send you to a broken service?

Question

Answer 1

Hi @Andrew Gehring,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us.

I would like to provide you with the following information.

I noticed that you have tagged your post as Business, so I will provide guidance based on a Business account (Work or School account).

To create a support ticket and contact the technical support team, please follow these steps:

Step 1: Go to admin.microsoft.com

Step 2: Select Help & Support

Step 3: Enter the title: Request support for Microsoft 365 products

Step 4: Select Contact Support

Step 5: Choose your preferred contact method

Once the system receives your ticket and assigns it to a support engineer (agent), the agent will proactively contact you and provide step-by-step assistance to help resolve the issue you are experiencing.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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