Bitlocker recovery

Question

Hi, when I login to my Microsoft account to find my bitlocker recovery code. However, it says, no Bilocker recovery key found for this device

Answer 1

I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support. https://support.microsoft.com/en-us/windows/find-your-bitlocker-recovery-key-6b71ad27-0b89-ea08-f143-056f5ab347d6 The link here says:"Important: Microsoft Support doesn't have the ability to retrieve, provide, or recreate a lost BitLocker recovery key."

Is this where you looked? https://account.microsoft.com/devices/recoverykey

If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

I assume you don't remember opting out of not saving it in Microsoft account, and saving it to a local file instead? That's another possibility.

If you can't find it at all, there's really no way to go around it. Bitlocker means business. If it can be bypassed, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry.

Answer 2

If you're unable to find your BitLocker recovery key in your Microsoft account, it may be due to a few reasons:

1. Key Not Saved in Microsoft Account: The recovery key might not have been saved to your Microsoft account. Ensure that you have saved it to your account during the BitLocker setup.
2. Different Management Method: If your BitLocker is managed by another method, such as Microsoft BitLocker Administration and Monitoring (MBAM), Configuration Manager, or Intune, you will need to contact your administrator for assistance in retrieving the recovery key.
3. Check Other Locations: If you saved the recovery key to a USB drive, printed it, or saved it in another location (like Microsoft Entra ID or Active Directory), check those sources as well.

If none of these options work, you may need to use a recovery image or other recovery methods to regain access to your device, but this could involve data loss if the recovery key is not available.

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References:

• BitLocker recovery process
• BitLocker recovery: known issues