Outlook per Mac perde periodicamente la password della PEC con Aruba

Question

Periodicamente (frequentemente) Outlook per Mac mi segnala che ha perso la connessione con l'account di PEC di Aruba per password non corretta. Senz aaver fatto niente.
La PEC risulta invece visibile e accessibile su mail e anche su Outlook IOS.
Se cambio la password per Outlook per Mac, devo però cambiarla per tutti i programmi di posta che uso, su desktop e su smart phone.Qualcuno sa dirmi come risolvere il problema?

Answer 1

It seems that you are experiencing issues with Outlook for Mac losing the connection to your PEC account with Aruba due to incorrect password prompts. This can happen for several reasons, including duplicate tokens in the keychain or issues with modern authentication.

To troubleshoot this issue, you can try the following steps:

1. Delete Cached Passwords: Quit Outlook and all other Office applications. Open Keychain Access and search for any entries related to your Exchange account or modern authentication tokens. Delete these entries, then restart Outlook and re-enter your credentials when prompted.
2. Check for Updates: Ensure that you have the latest version of Outlook installed. Updates can resolve bugs and improve stability.
3. Use UPN: If your email address differs from your user principal name (UPN), make sure to enter your UPN in the Username field in the Accounts dialog box of Outlook.
4. Enable Modern Authentication: If you are not already using Modern Authentication, consider enabling it, as it can help reduce persistent credential prompts.
5. Create a New Profile: If the issue persists, creating a new Outlook profile may help bypass any corrupted settings.

These steps should help you resolve the password prompt issue without needing to change your password across all applications. If the problem continues, further investigation into your network settings or account configuration may be necessary.

---

References:

• Outlook 2016 for Mac repeatedly prompts for authentication
• You're repeatedly prompted for credentials when using modern authentication in Outlook 2016 for Mac