unable to receive emails from outlook on mobile device

Question

I can not receive emails from my outlook account using laptop or mobile device.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you using the built-in Mail app or the Outlook app on your iPhone and iPad?
2. Is the issue happening with a particular sender only or are you not receiving emails in general?

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In the meantime, if you haven’t already:

• I recommend checking out this Microsoft support article: "Can't send or receive email in Outlook.com" https://support.microsoft.com/office/can-t-send-or-receive-email-in-outlook-com-d39e3341-8d79-4bf1-b3c7-ded602233642
• Please scroll down and take a look at the sections titled "Can’t receive mail in Outlook.com".
• It walks you through some helpful steps that usually resolve this kind of issue.
• Check your mailbox settings to confirm nothing is filtering or blocking those emails.
• Make sure your Focused Inbox is turned off, so all messages show in one place. https://support.microsoft.com/office/what-is-focused-inbox-16b24373-dfa9-4139-ab19-08aa753a6055
• Try adding their email addresses to your Safe Senders list to make sure Outlook doesn’t block or redirect them. This steps should perform in Outlook Web https://support.microsoft.com/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce#picktab=outlook_on_the_web

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

If you are unable to receive emails from your Outlook account on both your laptop and mobile device, there are several troubleshooting steps you can take:

1. Check your internet connection: Ensure that both your laptop and mobile device are connected to the internet.
2. Verify account settings: Make sure that your Outlook account settings are correctly configured on both devices.
3. Check for updates: Ensure that your Outlook application is up to date on both your laptop and mobile device.
4. Look for any error messages: If there are any error messages when trying to send or receive emails, note them down as they can help in diagnosing the issue.
5. Review forwarding rules: If you have set up any forwarding rules, check to ensure they are still active and correctly configured.
6. Check the Junk folder: Sometimes emails may end up in the Junk or Spam folder.
7. Repair your Outlook profile: If the issue persists, you may need to repair your Outlook profile. This can resolve various connectivity issues.

If these steps do not resolve the issue, you may need to consult additional resources or contact support for further assistance.

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References:

• Can't send or receive email in Outlook and "Metered Connection Warning" is triggered
• Microsoft 365: Outlook and mobile device connectivity troubleshooting resources