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can't load word

Mike Loy 0 Reputation points
2026-02-16T18:27:48.7833333+00:00

Have a new subscriptions Excel works but cant load word

Microsoft 365 and Office | Word | For home | Windows
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  1. Stefan Blom 335.1K Reputation points MVP Volunteer Moderator
    2026-02-16T18:30:37.33+00:00

    What happens when you try to start Word? For example, do you see an error message? In that case, what does the message say?

    1 person found this answer helpful.
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  2. Q&A Assist
    2026-02-16T18:27:59.0866667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you're having trouble loading Word while Excel works fine, there are a few steps you can try:

    1. Check Subscription Status: Ensure that your Microsoft 365 subscription is active. You can verify this by going to your account at https://account.live.com.
    2. Sign In: Make sure you are signed into the correct account in Word. Sometimes, being logged into a different account can cause issues.
    3. Repair Office: If Word still won't open, you may need to run a repair. Exit all Office applications and then perform an Online Repair. This can often resolve issues where Word fails to load. You can find instructions for this at https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.
    4. Update License: In Word, go to Files > Accounts, and click on update license. Log in again to see if that resolves the issue.

    If these steps do not resolve the issue, you may want to consider reinstalling Office as a last resort.

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