can't load word

Question

Have a new subscriptions Excel works but cant load word

Answer 1

What happens when you try to start Word? For example, do you see an error message? In that case, what does the message say?

Answer 2

If you're having trouble loading Word while Excel works fine, there are a few steps you can try:

1. Check Subscription Status: Ensure that your Microsoft 365 subscription is active. You can verify this by going to your account at https://account.live.com.
2. Sign In: Make sure you are signed into the correct account in Word. Sometimes, being logged into a different account can cause issues.
3. Repair Office: If Word still won't open, you may need to run a repair. Exit all Office applications and then perform an Online Repair. This can often resolve issues where Word fails to load. You can find instructions for this at https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b.
4. Update License: In Word, go to Files > Accounts, and click on update license. Log in again to see if that resolves the issue.

If these steps do not resolve the issue, you may want to consider reinstalling Office as a last resort.