Credit card bound to Azure but cannot login to Azure portal

Question

I have a credit card on my microsoft account that cannot be removed, it's said it is bound to an azure subscription. But I cannot login to azure portal, it keeps asking me for code from authenticator app, which I no longer have. This looks like a dead lock. How can I get access?

Answer 1

Hello Art Chen,

To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

Once the issue has been resolved by our support team, please feel free to revisit and kindly click "Accept Answer," as this will be helpful to other community members facing similar issues.

Answer 2

If you're unable to log in to the Azure portal due to the requirement for a code from the authenticator app, and you no longer have access to that app, you can try the following steps to regain access:

1. Use Account Recovery Options: Look for any account recovery options provided by Microsoft. This may include receiving a verification code via email or SMS if those options are set up on your account.
2. Contact Microsoft Support: If you cannot recover your account using the available options, you may need to contact Microsoft Support for assistance. They can help you verify your identity and regain access to your account.
3. Check for Alternative Sign-in Methods: If you have set up alternative sign-in methods (like a backup phone number or email), try using those to log in.
4. Reset Two-Factor Authentication: If you can verify your identity through support, they may assist you in resetting your two-factor authentication settings.

Once you regain access to your account, you can manage your payment methods and subscriptions as needed.

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References:

• Troubleshoot Azure payment issues
• Troubleshoot Azure subscription sign-in issues