I have not been receiving all of my incoming emails.

Question

For the last two weeks, I have not been receiving all of my emails. I can send, but the reply will not appear in my Outlook inbox in any folder. I have tried adding them to the approved sender list, but it does not work. I have missed many important emails. I know that at least 7 contacts are involved. Who knows how many others, because I don't receive their emails.

Answer 1

Hi! Sorry to hear about this, could you please do this in Outlook from Edge:

Sign in to Outlook.com

Click on the gear icon (Settings) in the upper right corner.

Look for and open Mail settings.

Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.