I need you to remove this child stuff. I'm the only user and I'm 71 years old

Question

I need to access my account using PIN and be able to receive code on my phone the last two digit are correct, so my last four digit of my phone number are 3108. I'm the only user and I don't want any outside connection only I use for home and only as personal use, I'm also the only owner of this computer BSOD SYSTEM-SERVICE-EXCEPTION on my PC

Answer 1

To access your account and resolve the issue with the PIN and verification code, you can follow these steps:

1. Check Phone Number Format: Ensure that you are entering the full phone number correctly, including the country code if necessary, rather than just the last four digits.
2. Reset Your Password: If you are having trouble with the PIN, you may want to reset your password. You can do this by going to the Microsoft account recovery page: https://account.live.com/password/reset and following the prompts.
3. BSOD Error: The BSOD (Blue Screen of Death) error you mentioned, specifically SYSTEM-SERVICE-EXCEPTION, can be caused by various issues, including driver problems or system file corruption. You may want to try booting your PC in Safe Mode and running a system file check. To do this:
   • Restart your computer and press F8 (or Shift + F8) before Windows starts.
   • Choose "Safe Mode" from the options.
   • Once in Safe Mode, open Command Prompt as an administrator and type sfc /scannow to check for and repair corrupted system files.
4. Contact Support: If you continue to have issues, consider reaching out to Microsoft Support for assistance. You can find support options at https://support.microsoft.com/contactus.

Just a reminder, if you are the only user of the account and device, you should have full control over your settings and preferences.

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References:

• I can't sign in to my email - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A