using 365 family - the issue only happens when I reply to emails as shown in the screen shot
Thank you for letting me know.
If you haven't tried anything yet please start by:
Restart your PC:
- This helps refresh any background Outlook or connection issues.
If you're using Outlook New app, please try to reset the new Outlook app:
- Press the Windows key and search for Outlook.
- Right-click on it and select "App Settings".
- Scroll down to the Terminate section and click "Terminate".
- Then scroll down to the Reset section and click "Reset".
- Wait a moment, then try opening the app again to see if it works.
- If the issue persists, go back to the same settings, scroll down to the Reset section, and click on "Reset" (confirm the action if prompted).
- Restart your PC and test.
Check for Windows updates:
- Sometimes system updates include fixes for Outlook connectivity issues.
- Go to Settings > Windows Update, then click Check for updates.
Let me know how it goes or if you have any further questions or concerns.