Internet access blocked

Question

My wifi network won't access any website. The message is as follows: Your connection isn't private.

Answer 1

Hi, I'm John! I will help you with this.

Are all devices connected to the same router or internet source experiencing the same error message or connection issues?

Do you have a VPN enabled?

• If so, try disabling it temporarily and see if that makes a difference. You can check by going to Settings > Network & Internet > VPN or looking for a VPN app running in the background.

Forget and reconnect to your Wi-Fi network

• Go to Settings > Network & Internet > Wi-Fi > Manage known networks.
• Find your current Wi-Fi network and click "Forget" next to it.
• Restart your main router/modem, then reconnect to the Wi-Fi and enter the password again.

Flush the DNS cache:

• Press Start and search for CMD.
• Right-click on Command Prompt and select “Run as administrator”.
• In the Command Prompt, type the following commands one by one, pressing Enter after each and wait:

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset

• Restart your PC and check if the issue persists.

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Enable IPv4:

• Press Windows + R key to open Run dialog.
• Type this and press Enter: ncpa.cpl
• Right-click on your current Wi-Fi connection and select Properties.
• Double click Internet Protocol Version 4 (TCP/IPv4)
• Under "Use the following DNS server automatically," use these values: 8.8.8.8 and 8.8.4.4
• Click OK to save and restart your PC and connection.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

The message "Your connection isn't private" typically indicates that there is an issue with the SSL certificate of the website you are trying to access, or there may be a problem with your network settings. Here are some steps you can take to troubleshoot this issue:

1. Check Date and Time Settings: Ensure that your device's date and time are set correctly. Incorrect settings can cause SSL certificate errors.
2. Clear Browser Cache: Sometimes, cached data can cause issues with loading websites. Clear your browser's cache and cookies.
3. Disable VPN or Proxy: If you are using a VPN or proxy, try disabling it to see if that resolves the issue.
4. Check Network Connection: Ensure your Wi-Fi connection is stable and that you are connected to the correct network.
5. Update Browser: Make sure that Microsoft Edge is updated to the latest version, as updates can fix bugs and improve security.
6. Check Firewall or Antivirus Settings: Sometimes, firewall or antivirus software can block access to certain websites. Check your settings to ensure they are not interfering.
7. Try Another Browser: If the issue persists, try accessing the website using a different browser to see if the problem is specific to Microsoft Edge.

If none of these steps resolve the issue, you may want to consult your network administrator or contact your internet service provider for further assistance.

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References:

• An Internet Explorer or Edge window opens when your computer connects to a corporate network or a public network