Refund this now please

Question

I have been getting charged $29.99 for over a year when I canceled it and wasn't using this service. Can you please investigate & refund us. Thank you for your attention to this.

Answer 1

According to Microsoft:

How to get a refund on a Microsoft subscription

Support:

https://support.microsoft.com/en-US/home/contact

At the bottom Sign in to get support:

Select Product and category and click Confirm.

Answer 2

To address your concern about being charged $29.99 for a service you canceled, you will need to contact Microsoft directly for assistance. Since this forum does not have access to your account details, it is best to reach out to Microsoft support to investigate the charges and process your refund request. You can do this by visiting the Microsoft support page and following the prompts to connect with a support agent.

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References:

• Request a refund - Microsoft Q&A
• Refund policies for Microsoft Marketplace