Microsoft Rewards Points Just Disappeared

Question

Hi, I was trying to earn more rewards points this morning when I saw that I had zero of them. I found this odd, seeing as I had over 3,000 points only a few hours earlier. I checked on my Xbox account just to be sure, and saw that it also said I had zero. I don’t know how this happened. Could someone please explain to me why my points are all gone all of a sudden?

Thanks!

Answer 1

Hi Brayden,
Welcome to Microsoft Q&A forum. I'm happy to help.

I really wish I could assist you directly on this issue. However, the behavior you're experiencing is tied to back‑end systems and service functionality, and unfortunately, we don't have the authority or access required to investigate or make changes at that level.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas.

Given these limitations, the most appropriate avenue for product changes or feature requests is to:

• Contact Microsoft Rewards support.
• Microsoft Support.
• Send feedback to Microsoft with the Feedback Hub app.

Thank you for your understanding, and I hope the support team can resolve this for you soon.

Answer 2

There could be several reasons why your Microsoft Rewards points have disappeared. Here are a few possibilities:

1. Account Issues: Sometimes, accounts can be flagged for various reasons, which may lead to a temporary suspension or reset of points. This could happen if there were any violations of the terms of service.
2. Technical Glitches: There may be a technical issue or glitch that caused your points to not display correctly. This can happen occasionally with online accounts.
3. Multiple Accounts: If you have multiple accounts or have accessed your rewards through different devices, it might lead to confusion regarding your points.
4. Redemption or Expiration: If you redeemed points or if they expired due to inactivity, that could also explain the sudden drop to zero.

To resolve this issue, I recommend checking your account activity for any recent transactions or changes. You can also reach out to Microsoft Rewards Support for assistance in recovering your points or clarifying the situation.

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References:

• I dont know why im suspended from microsoft rewards - Microsoft Q&A
• Points for Bing search - Microsoft Q&A