conflicting accounts

Question

i have tow separate ms accounts. they are conflicting with one another. my immediate problem is that wehn i try to remove consent from the email address/ account i want to remove from family safety, it removed consent from the email address i do not want

Answer 1

Hi! Sorry to hear you’re having trouble with this. To confirm: are these two accounts in the same Microsoft Family group, and is either (or both) account set as a Family organizer?

Answer 2

I have already done all of these items several times. ChatGPT tells me i need to contact MS customer service.

Answer 3

To resolve the issue of conflicting Microsoft accounts, you may need to ensure that you are managing the correct account when attempting to remove consent from Family Safety. Here are some steps you can follow:

1. Sign in with the Correct Account: Make sure you are signed in to the Microsoft account that you want to manage. You can check which account is currently signed in by going to the Microsoft account settings page.
2. Remove Consent: Once you are signed in with the correct account, navigate to the Family Safety settings and attempt to remove consent again. Ensure that you are selecting the right email address associated with the account you wish to modify.
3. Check Account Associations: If you continue to face issues, check if the accounts are linked in any way that might be causing the conflict. You can do this by reviewing the account settings on the Microsoft account management page.
4. Contact Support: If the problem persists, consider reaching out to Microsoft support for further assistance, as they can provide specific guidance based on your account situation.

By following these steps, you should be able to manage your accounts more effectively and resolve the conflict you are experiencing.

---

References:

• Customer Support Portal - Troubleshoot Microsoft Identity Platform login