Hotmail account

Question

I am unable to log into my Hotmail account. It keeps asking for another email address which I do not have. I have tried to call for support but keep getting nothing. Can I get a call from a support tech.

Carlos

Answer 1

I'm sorry to hear that you're experiencing this issue. I'm happy to help.

Here in the Microsoft Q&A forum, we are fellow users like you and do not have the ability to ask Microsoft Support to call you. You will need to request a callback from them.

Click this link: https://support.microsoft.com/contactus/ and sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'. > Type "Chat with an agent" and press Enter > Click "Contact support" at the bottom > Select the product you need help with > Follow the prompts > Or request a call back.

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Regarding your Hotmail account, do you have access to another verification method, such as a phone number or an authenticator app?

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address

Answer 2

If you're unable to log into your Hotmail account and it's asking for another email address that you do not have, the best course of action is to use the official recovery form provided by Microsoft. You can start the recovery process by visiting https://account.live.com/acsr and selecting "I forgot my password." Follow the prompts to recover your account.

If you are having trouble with the recovery process or need further assistance, you can contact Microsoft Support directly. To do this, go to the Microsoft Support website, select the appropriate product and service, and follow the prompts to connect with a support agent. Depending on your region, you may have options for chat support or a callback from a support technician.

Please note that you may need to provide as much information as possible about your account to verify your identity during the recovery process.

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References:

• Can't sign in to my email - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A