How to get my payments get refunded

Question

I tried to purchase Microsoft 365 Mobile three times.

Each time the payment was deducted from my bank account, but it showed “transaction failed” and the subscription was not activated.

Please check these transactions and process the refund or activate the subscription.

Answer 1

Hello,

If you do it on your phone, did you go through Apple App store or Google Play? If so, you need to get to Apple or Google support to request the refund.

If it is via Microsofot website directly, Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To get your payments refunded for the failed transactions related to Microsoft 365 Mobile, you will need to contact Microsoft support directly. Since this is a community forum and does not have access to your account details, it is best to follow the steps outlined below:

1. Visit the Microsoft Support page.
2. Sign in with your Microsoft account.
3. Select the product you need help with (in this case, Microsoft 365).
4. Click on "Get Home support" and describe your issue.
5. Choose the option to contact support, and select "Billing and Payment updates" to address your refund request.

This process will help you get in touch with a support agent who can assist you with your refund or subscription activation issue.

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References:

• Request a refund - Microsoft Q&A
• Why am I getting billed for Microsoft 365 after I activate the benefit?