acc was hacked

Question

my acc was hacked and im trying to login a new acc but its making me login to the acc that was hacked can anyone help me fix it

Answer 1

Hi, I'm John!

If you haven’t already, you can try using the Microsoft Self-help tool:

• Visit https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 and click "Start".
• The tool will ask for your email address or phone number, and either show appropriate self-help.

You can also use the Xbox recovery form here:

• Visit https://support.xbox.com/forms/recover-your-microsoft-account
• For guidance using the form please see "Guidance notes for the Microsoft account recovery form" https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

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If the issue still persists, and the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Answer 2

If your account has been hacked and you are being prompted to log into the compromised account, you will need to take steps to recover your account and secure it. Here are some steps you can follow:

1. Account Recovery: Use the official Microsoft account recovery page to attempt to recover your hacked account. You can find it here. Make sure to provide as much information as possible to verify your identity.
2. Contact Support: If you are unable to recover your account through the recovery form, consider reaching out to Microsoft Support for assistance. They may have additional tools to help verify your identity and recover your account.
3. Create a New Account: If you are unable to regain access to your hacked account, you may need to create a new Microsoft account. However, ensure that you have secured your devices and changed any passwords before doing so.
4. Secure Your Devices: Run antivirus scans on your devices to ensure they are not compromised. Consider resetting devices if you suspect they may have been used by the hacker.
5. Monitor for Issues: Keep an eye on your new account for any suspicious activity and inform your contacts about the situation to prevent them from falling victim to any potential phishing attempts.

Following these steps can help you regain control of your account or set up a new one securely.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A