Kids account created by mistake

Question

“My account was accidentally created with the wrong birthdate (2026). I am an adult and need the account reclassified from child to adult.”

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Moved from: Exchange Online

Answer 1

Hello Grand Design Remodeling,

Thank you for reaching out in Microsoft Q&A forum.

I understand how frustrating this is when an adult account is incorrectly classified as a child because of a wrong birthdate.

If the Microsoft account shows a child age, the birthdate field is usually locked by design. To correct this, sign in to the account, go to Your info, and follow the section “I’m an adult, but Microsoft thinks I’m a child”, which guides you through the required age verification process; once verification is completed, the account is reclassified as an adult and child restrictions are removed.

You can visit this link for more references: How to change a birth date on a Microsoft account

If the page does not allow any changes or verification, the only supported option is to contact Microsoft Support so they can review the account status.

Hope this helps

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Answer 2

To reclassify your account from child to adult due to an incorrect birthdate, you will need to follow the process for managing child accounts associated with Microsoft accounts. Since you mentioned that your account was created with the wrong birthdate, you may need to remove the child account restrictions by updating your birthdate to reflect your actual age. This can typically be done through the Microsoft account settings.

If the account is linked to a family group, the adult account managing the family group may need to assist in making this change. It’s important to ensure that the age provided during account creation is accurate to comply with Microsoft’s policies regarding child accounts.

For further assistance, you might want to visit the Microsoft support page or contact their customer support for specific guidance on correcting your account details.

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References:

• XR-013: Linking Microsoft Accounts with Publisher Accounts
• XR-014: Player Data and Personal Information