Was disconnected from Chat Case [Moderation note: Personal information removed]

Question

how do I get my chat back? I was disconnected. We were working on Case [Moderation note: Personal information removed]. Trying to put in a License Key

Answer 1

Hi Christine Haynes

Thank you for posting in Microsoft Q&A forum

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

If you are disconnected from a chat session while contacting with Microsoft Support, you can open another session and enter your case number and information there to get to a live chat agent.

I also can see that you mentioned that you are trying to put in a license key. Would you mind sharing your issue here so I can see what I can do for you.

Thank you for your time

Answer 2

This answer did not reconnect me to my chat. Again, case [Moderation note: Personal information removed]