Azure Logic App - A new email receives not triggering

Question

I have setup an Azure Logic App with the trigger of When a new email arrives (V3). However, even though there are emails received, the trigger doesn't work.

The connector is properly connected using the right email address.

How to resolve?

Updated: the problem is gone. The issue is because I had an automatic rule to move the received email into a folder. The flow works seamlessly when I set the folder information in Azure Logic App trigger. Just that.

Answer 1

Hey Henry,

This usually happens even when the connector looks fine. A few things to try:

• Double-check which folder the trigger is watching. If your emails go to a subfolder or the “Focused” tab, the trigger won’t see them.
• Remove any filters on the trigger for now (like “From” or “Subject”) to see if it fires for any email.
• Reconnect the email account in the Logic App – sometimes the token expires and it silently stops working.
• Look at the run history in the Logic App. It’ll tell you if the trigger is firing at all or failing after firing.
• Keep in mind the trigger might not be instant; some email triggers poll every few minutes.

If none of this works, deleting the trigger and adding it fresh often fixes it.

Answer 2

Hi Siddhesh,

I created the Logic App from scratch to figure out the root cause of the issue. I've found out that the flow worked with simple setup, and it only stopped when I set an automatic rule in Outlook to move emails to a specific folder.

With additional folder settings, the flow is back to work.

Thanks,

Henry