MSA has new phone but no access to old number

Question

I got a new phone number and know cant update or get verification to my Microsoft Authenticator app for UPS. It keeps asking for old # when I only have the new number.

Answer 1

If you have a new phone number and cannot update or verify your Microsoft Authenticator app because it keeps asking for the old number, you may need to follow these steps:

1. Recovery Options: Check if you have any recovery options set up, such as a recovery email or an alternative phone number. You can try to use these to regain access to your account.
2. Contact Support: Since you are unable to access your old number and are locked out, you may need to contact Microsoft Support directly. They can help you verify your identity and regain access to your account. You can find the appropriate support contact for your region on the Microsoft support website.
3. Create a New Account: If you are unable to recover your account, consider creating a new Microsoft account. However, note that this will not give you access to any data associated with your old account.
4. Trial Tenant: If you are using a business account and are the only admin, you might create a trial tenant to submit a support request regarding your locked account. This is a temporary solution to contact Microsoft support.

Make sure to provide all necessary information about your locked account when contacting support to expedite the process.