I need to reset my password on my outlook email account

Question

I need a new password for my Outlook email account as I can get any emails on my account as the password doesn't work

Answer 1

Hi Irene Anderson

Thank you for reaching out to Microsoft Q&A Forum. From your description, I understand how frustrating it is when you can’t access your Outlook email because the password no longer works.

Please try the following steps:

1. Reset your Microsoft account password

Your Outlook email password is the same as your Microsoft account password. Please use Microsoft’s official password reset page and follow the verification prompts: Reset a forgotten Microsoft account password - Microsoft Support

Or you can go directly to https://account.live.com/password/reset

2. After the reset, sign in on the web to confirm the account works

Go to Outlook on the web and confirm you can open the mailbox successfully. If you can sign in on the web but Classic Outlook still won’t connect, it’s usually a saved-credentials issue on the PC.

3. Remove old credentials in Classic Outlook for Windows

• Close Outlook
• Open Control Panel > User Accounts > Credential Manager
• Under Windows Credentials, remove any old, saved credentials related to your Outlook/Microsoft account
• Reopen Outlook and sign in again

Please feel free to let me know how it goes after trying these steps. Thank you for your precious time and understanding.

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Answer 2

To reset your password for your Outlook email account, you can follow these steps:

1. Go to the Microsoft account password reset page at https://account.live.com/ResetPassword.aspx.
2. Select "I forgot my password" and enter your email address.
3. Follow the prompts to verify your identity using your recovery options, such as a phone number or recovery email.
4. Once verified, you will be able to set a new password.

If you have two-step verification enabled, make sure you have access to at least one of your security methods to receive the verification code. If you encounter issues, you can also check for the option "I don’t have any of these" to trigger an alternative recovery process.

If you continue to have trouble, consider contacting Microsoft Support for further assistance.

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References:

• Can't sign in to my email - Microsoft Q&A
• Unable to sign in - Microsoft Q&A