Unfairly Disqualified for Azure 104 Exam

Question

Hello i was unfairly disqualified for my Azure 104 Certification. I suddenly for a prompt that i have been disqualified for leaving my sit . 10 minutes earlier i had previously requested for a bathroom break (I clicked on Take a Break Button and was granted) for which i took less than two minutes and i was back on my sit .

Prior to this , i got internet interruption which was restored after about 5 minutes .

Are there some violations that i did ? Case number Case [CASE NUMBER REMOVED] raised to Pearson VUE , below are my credentials

Candidate:Caleb Maelo WakhunguCandidate:Caleb Maelo WakhunguCandidate ID:[CANDIDATE ID REMOVED] Registration ID:[REGISTRATION ID REMOVED]

Answer 1

Contact Microsoft credentials support using the link posted by Ankit, this should not be happening

Answer 2

Hey @Caleb Maelo

Unfortunately, there are specific rules regarding conduct during the exam, including leaving your sit early, which can lead to disqualification. If Pearson VUE informed you of a violation, it is crucial to review any communications regarding exam policies and procedures (see: https://learn.microsoft.com/en-us/credentials/support/exam-duration-exam-experience).

To get further clarification, I recommend reaching out directly to Pearson VUE with your case number. They should provide a more detailed explanation of what led to the disqualification and whether your previous request for a break and any connectivity issues were adequately taken into consideration.

---

Additionally, please note that Microsoft Q&A (en-us) does not provide support for Microsoft Certification-related topics. For questions regarding Microsoft Certifications, please use the dedicated communities such as Services Hub listed below. Training, Certification, and Program Support Community: 　

├ Microsoft Certified Trainer 　

└ Microsoft Credentials

Pearson VUE Support: 　

Pearson VUE - Customer Service 　Pearson VUE - Chat

Answer 3

It sounds like you experienced a challenging situation during your Azure 104 Certification exam. According to the Microsoft Certification Exam Candidate Agreement, there are specific behaviors that can lead to disqualification, including leaving your seat without permission or not adhering to the exam rules. Since you mentioned that you requested a bathroom break and were granted permission, this should typically not be a violation. However, if the proctor believed that you left your seat without proper authorization or if there were concerns about your internet connection affecting the integrity of the exam, it could have led to the disqualification.

You have the right to appeal this decision, especially since you have already raised a case with Pearson VUE. Make sure to provide all relevant details about your situation, including the internet interruption and your request for a break, in your appeal. The Microsoft Worldwide Learning Security Team will review your case and communicate their findings.

---

References:

• Microsoft Certification Exam – Candidate Agreement
• Exam and assessment lab security policy