cannot receive emails across all email addresses

Question

cannot receive emails across all email addresses

Louise Prychidczuk Clearwater Property 0

have ceased receiving emails across all outlook accounts, and all devices

Mukesh D 30 Reputation points

2026-02-18T02:21:36.3866667+00:00
Hi Louise,

If you’ve stopped receiving emails on all Outlook accounts across all devices, it usually points to either a server issue or account-wide problem. Here are some steps you can try:

Check Microsoft Service Status – Sometimes Outlook or Exchange services have outages. You can check here.

Log in via Web – Try signing in to Outlook on the web (Outlook.com or your work portal). If emails show up there, the issue is likely with your devices or app settings.

Verify Account Settings – Make sure your accounts are still active, not suspended, and that your incoming server settings (IMAP/Exchange) haven’t changed.

Clear Cache / Re-add Accounts – On devices, remove the Outlook accounts and add them back. This can refresh the connection.

Check Filters / Forwarding – Ensure emails aren’t being automatically moved, deleted, or forwarded to another account.

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Mukesh D 30 Reputation points

2026-02-18T02:21:36.3866667+00:00

Hi Louise,

If you’ve stopped receiving emails on all Outlook accounts across all devices, it usually points to either a server issue or account-wide problem. Here are some steps you can try:

Check Microsoft Service Status – Sometimes Outlook or Exchange services have outages. You can check here.

Log in via Web – Try signing in to Outlook on the web (Outlook.com or your work portal). If emails show up there, the issue is likely with your devices or app settings.

Verify Account Settings – Make sure your accounts are still active, not suspended, and that your incoming server settings (IMAP/Exchange) haven’t changed.

Clear Cache / Re-add Accounts – On devices, remove the Outlook accounts and add them back. This can refresh the connection.

Check Filters / Forwarding – Ensure emails aren’t being automatically moved, deleted, or forwarded to another account.

Answer 1

Hi @LouisePrychidczukClearwaterPropert,

Welcome to Microsoft Q&A, and thank you for reaching out.

Based on your description, may I check whether you are an admin, or if you are able to reach out to your Microsoft 365 admin for assistance? Also, is the same issue also occurring on Outlook Web?

If you are unable to receive emails, please first verify with your admin that your Exchange Online license is still active and has not expired.

You or your admin can also use Message Trace on Exchange Admin Center to check the delivery status of the emails and identify why they may have failed to reach your mailbox. If there is any error code shown, feel free to share it with me via private message sent to you.

Please check Outlook and verify its connection status.

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If it shows Offline, you won’t be able to receive emails. In that case, go to Send/Receive and select Work Online to reconnect to the Exchange service.

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Additionally, please review your Inbox rules to ensure there are no rules that are moving emails to another folder or automatically forwarding them elsewhere.

Looking forward to your response.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Kha-N 8,255 Reputation points Microsoft External Staff Moderator

2026-02-17T23:14:02.5066667+00:00

Hi @LouisePrychidczukClearwaterPropert,

I hope you are well.

I just wanted to check on your issue. Is there any update on it?

Warm thanks.

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cannot receive emails across all email addresses

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