Trouble with both mine and my sons microsoft account

Question

Problem 1:

Pairing Forza5 to mine Microsoft-account. Successful on mobilefhone, but in PS5 i was notified that that game was linked to another Microsoft account. How can I find what account it is linked to?

Problem 2:

My sons Microsoft account, established and managed, by his father, is delited from my IP adress. How is that possible and can it be restored by me?

Requested help:

I obviously need help to setup/change/manage Microsoft accounts....

I would prefer to bee called by someone with expertice to help me whit this.

Answer 1

Hello Ingrid Uthaug,

Thank you for posting your question in the Microsoft Q&A forum!

I realize that you've encountered a problem with Microsoft account. I truly understand your confusion. Let me assist you further.

Here is my suggestion:

Problem 1 – Forza Horizon 5 on PS5 is linked to the wrong Microsoft account

What you should and shouldn't do

• You shouldn't see or change the linked Microsoft account on PS5 yourself.
• The link made the first time the game started is permanent.
• Only Forza Support can review or correct a wrong first‑time link.

1. Go to Forza Support https://support.forzamotorsport.net
2. Select Submit a ticket.
3. Choose Forza Horizon 5 > Account / Sign‑in issue.
4. In the message, include all of the following:
   • PSN ID (your son’s PlayStation account)
   • Microsoft email that should be linked
   • Short explanation: “Wrong Microsoft account linked on first setup on PS5”
5. Submit the ticket.
6. Wait for Forza Support reply (Microsoft Support cannot fix this).

Problem 2 – Son’s Microsoft account was deleted

First, determine which case applies.

Case A – Deleted LESS than 30–60 days ago

It allows recovery only inside this window.

1. Father (original creator) goes to https://account.microsoft.com
2. Try to sign in with the deleted email.
3. If prompted, complete account recovery.
4. If sign‑in fails, go to recovery form: https://aka.ms/recovermyaccount
5. Submit form using father’s email.

If within the window, account may reopen. After 60 days, recovery is impossible.

Case B – Child account deleted under Family Safety / FTC rules

These deletions are permanent. No restoration

1. Create a new Microsoft account for your son.
2. Add recovery email + phone immediately.
3. Add child again in Microsoft Family Safety.

I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

Best Regards,

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