Hi Carol,
The error code is pretty generic, to be honest. Is it possible for you to share a whole screenshot that, might show the Error exception as well?
I’m eager to hear back and work together to find a solution.
How to remove an error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 74%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Carol Sithuga
60
Reputation points
Ever since I created my account, I haven’t been signed in instead an error AADSTS165000 keeps popping up. I really need help with this.
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Answer accepted by question author
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 161K Reputation points Independent Advisor2026-02-17T10:07:46.32+00:00 -
Carol Sithuga 60 Reputation points
2026-02-17T11:03:01.14+00:00 Thank you for answering to my problem, here is the requested screenshot
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Carol Sithuga 60 Reputation points
2026-02-17T11:41:48.69+00:00 Thank you for answering to my problem, below is the requested screenshot
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Carol Sithuga 60 Reputation points
2026-02-17T13:53:30.8133333+00:00 Thank you for answering to my problem, below is the requested screenshot
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Answer accepted by question author
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Sumit D - IA 161K Reputation points Independent Advisor
2026-02-17T09:38:21.0566667+00:00 Hi Carol,
The error code is pretty generic, to be honest. Is it possible for you to share a whole screenshot that, might show the Error exception as well?
I’m eager to hear back and work together to find a solution.
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Carol Sithuga 60 Reputation points
2026-02-17T11:39:50.0966667+00:00 Thank you for answering to my problem, below is the requested screenshot
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