Reactivate disabled business premium account not possible

Question

Hi.

I've tried everything now, and I cannot reactivate my business account. I had the premium trial period, and let it run out, and stopped the occurring billing. But I need to activate it again now, but even following the guidelines online doesn't help - brings me no where.

Answer 1

Please noted that as a community forum moderator, I don’t have access to Microsoft’s internal billing tools or the ability to make changes to subscriptions or disabled business accounts. For your security, only Microsoft Support can assist with these requests. However, I can guide you toward the correct support channel so the right team can assist you securely. 

Hello @Mick Nøbbe Højdahl,

Thank you for posting your question in the Microsoft Q&A Forum!

Based on the screenshot you provided, it appears that the “Reactivate” button in your admin portal is greyed out, which means that reactivation can’t be completed from the tenant side. When this happens, the issue is usually tied to subscription billing, account state, or backend status, and only Microsoft Support’s Billing Team has the authority and tools required to review the account and unlock it. 

The best next step is to open a support ticket with Microsoft Support and let them check the subscription status in the backend. Please follow the detailed steps below to reach out to them:

Sign into the Microsoft Admin Center  

• After clicking on "Help & Support" button like this image, you can type "I need agent support via phone or email". After that, you can click on "Contact support"  
• Choose contact method: "Phone"  
• Fill all the information in this contact support details, please describe your situation carefully so they will have enough information to help you.  
• Finally, clicking on "Contact me" 

Additionally, you can find appropriated number for your region here: Customer service phone numbers - Microsoft Support

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)    

I know it’s frustrating when the online steps don’t lead anywhere, but in this situation, contacting the support team directly is truly the most effective way forward, and they should be able to guide you quickly once the case is created.

If you have any questions about what to say to support or need clarification on anything, feel free to let me know. I’m happy to assist in any way I can from here.

Thank you for your understanding.

Kind regards,

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Answer 2

To reactivate your Microsoft 365 Business Premium account after the trial period has ended, you need to follow specific steps based on your billing account type. Here’s a general guide:

1. Sign in to the Microsoft 365 admin center: Go to the Microsoft 365 admin center.
2. Access Billing: If you are using the Simplified view, select Billing. If you are using the Dashboard view, navigate to Billing > Your products.
3. Select the Subscription: Find and select the subscription that you want to reactivate.
4. Reactivate the Subscription:
   • If you have a Microsoft Customer Agreement (MCA), select Reactivate this subscription. A new subscription will be created with the same commitment term as the previous one.
   • If you have a Microsoft Online Services Agreement (MOSA), select Reactivate subscription in the Subscription and payment settings section. Choose a payment method and then select Reactivate.

If you continue to experience issues, it may be helpful to contact Microsoft support for further assistance.