Transcription problem

Question

Good morning,

I’m trying to use the transcription service but it doesn’t work. I have tried many times to logout my account but it still doesn’t work.

This text is showed: This XML file does not appear to have any style information associated with it. The document tree is shown below.I please you to give me a solution as soon as possible.

Answer 1

Hi @ANTONIO BIANCO, 

Thank you for posting your question in the Microsoft Q&A forum.  

Regarding the issue with the transcription service not working, I’d like to gather a few additional details to better understand what’s happening and assist you more effectively:        

• Does the issue occur across multiple devices or browsers? 
• Does the error appear as soon as you upload a file, or only after selecting “Transcribe”? 
• Does this happen with all files you try to transcribe, or only certain ones? 
• Have you tested using Word on the web, and if so, does the issue persist there? 
• If available, please let me know which subscription you are using. You can check this by signing in here: My account   
  

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.      

I really appreciate your patience, and I’m here to help. Looking forward to your response!       

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Answer 2

Good morning, this occurs only on the desktop app and it appears even if I don’t upload file, so just after opening the transcription tab. I’m using Office for Students, because I’m enrolled in a university.