Help to cancel my Pay-As-You-Go subscription or request a refund

Question

Help to cancel my Pay-As-You-Go subscription or request a refund

Greg Luo 0

I am now able to sign in to the Azure Portal; however, I am still unable to cancel my Pay-As-You-Go subscription (Subscription ID: <PII removed>) or request a refund due to insufficient permissions.

You do not have permission to cancel this subscription

You must have an owner role for the subscription. Find an owner at Access control (IAM) and ask them to grant you this role.

UNAUTHORIZED. Insufficient privilege to see the billing data.

Mukesh D 30 Reputation points

2026-02-18T00:24:20.35+00:00
Hey! The message basically means your account doesn’t have the Owner role on that Pay-As-You-Go subscription, so you can’t cancel it or request a refund yourself. You’ll need to:

Go to Access control (IAM) in the Azure Portal.

Look for someone who is listed as Owner for that subscription.

Ask them to either grant you the Owner role or cancel the subscription for you.

Without Owner permissions, Azure won’t let you manage billing or cancel the subscription.

1 answer

Your answer

Mukesh D 30 Reputation points

2026-02-18T00:24:20.35+00:00

Hey! The message basically means your account doesn’t have the Owner role on that Pay-As-You-Go subscription, so you can’t cancel it or request a refund yourself. You’ll need to:

Go to Access control (IAM) in the Azure Portal.

Look for someone who is listed as Owner for that subscription.

Ask them to either grant you the Owner role or cancel the subscription for you.

Without Owner permissions, Azure won’t let you manage billing or cancel the subscription.

Answer 1

Andreas Baumgarten 130.9K MVP Volunteer Moderator

Hi @Greg Luo ,

please check the owners role of the related Azure Subscription. For this navigate to the related Azure Subscription in the Azure Portal:

User's image

If you don't have the owner permission a current owner is able to add you to the Owner role.

Another option is to elevate the access as an owner of Azure Subscriptions: Elevate access to manage all Azure subscriptions and management groups

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Greg Luo 0 Reputation points

2026-02-19T01:52:27.2066667+00:00

Solved. please close this ticket
Andreas Baumgarten 130.9K Reputation points MVP Volunteer Moderator

2026-02-19T06:17:52.6166667+00:00

Hi @Greg Luo ,

thanks for the feedback.

Are there any additional questions to this topic?

If you found the answer helpful, it would be great if you please mark it "Accept as answer". This will help others to find answers in Q&A.

Regards

Andreas Baumgarten

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Help to cancel my Pay-As-You-Go subscription or request a refund

1 answer

Your answer