Not receiving all emails

Question

I am only receiving some emails in my outlook and I don't understand why? I have enough storage and I have not changed any settings. Thanks

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Moved from: Microsoft 365 and Office | Other

Answer 1

Hi Cláudia S M

Thank you for reaching out to Microsoft Q&A Forum. I understand how confusing it is when only some emails arrive but others don’t.

Please try the following steps:

1. Check if emails are arriving at all

• Sign in to Outlook on the web
• Try to send a test email to yourself from another email account (or ask someone to send one) then check if the emails appear there.
• Double-check all folders (Inbox, Junk Email, Deleted Items, Archive), ensure your inbox filter is set to All (not “Unread” or another filter).
• Check Focused / Other tab (if Focused Inbox is enabled), emails may land in Other. You can also temporarily turn Focused Inbox off to test.

2. Check for any hidden rules/forwarding 

Still in Outlook on the web's settings, go to:  

• Settings > Mail > Rules/ Sweep: delete any suspicious rules you did not create (especially rules that moves/deletes mail)
• Settings > Mail > Forwarding: make sure nothing is forwarding

3. Check blocked and safe senders list

If a sender is accidentally blocked, their emails will not reach the inbox.

• Still in Outlook on the web, go to Settings > Mail > Junk email
• Under Blocked senders and domains, remove anything that shouldn’t be blocked.
• Under Safe senders and domains, add the trusted sender’s addresses/domains
• Select Save

If the steps above don't work, please feel free to let me know how it goes so I’ll help you further. Thank you for your understanding and patience.

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