Teams recording showing error after showing 'Saving' for 30 minutes

Question

Teams recording showing error after showing 'Saving' for 30 minutes

Sunil Bhutra 0

MS Teams recording was recorded. Till 35~45 minutes it showed "Saving" and suddenly below error was shown on video icon. Transcript got downloaded but not able to download video recording.

"Something went wrong with this recording, and no audio, video or sharing was captured. If this keeps happening, contact support."

How to retrieve the recoding now ?

3 answers

Your answer

Answer 1

Henry-N 10,465 Microsoft External Staff Moderator

Hi @Sunil Bhutra,

Thank you for posting your question in the Microsoft Q&A forum.

Regarding that the Teams recording showing error after showing saving for 30 minutes. I’d like to gather a few additional details to better understand what’s happening and assist you more effectively:

1/Could you confirm where the recording was expected to be saved? If you are unsure, please specify whether the meeting was:

a channel meeting, or

a private or scheduled meeting.

2/ Please check whether any recording file appears in the following locations:

OneDrive → Recordings folder

SharePoint site → Documents → Recordings folder (You may simply inform me whether you see any file present.)

3/ Did this occur only once, or have multiple meeting recordings failed?

4/Are recordings from other recent meetings accessible and functioning correctly for you or your colleagues?

5/Did you initiate the recording yourself, or was it started by another participant?

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.

I really appreciate your patience, and I’m here to help. Looking forward to your response!

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Henry-N 10,465 Reputation points Microsoft External Staff Moderator

2026-02-18T15:40:44.63+00:00

Hi @Sunil Bhutra,
I hope you're doing well. I just wanted to follow up and see if you’ve had a chance to review my previous reply. If possible, it would be incredibly helpful if you could share a bit more detailed update of the issue. Thank you so much for your cooperation we truly appreciate your time and effort. Looking forward to hearing from you soon.
Sunil Bhutra 0 Reputation points

2026-02-19T08:12:23.0333333+00:00

Hi

Please see pointwise reply.

1- It was a scheduled meeting with external participants.

2- It was not available in recording folder and even in share point folder once meeting was over.

3- This happened for the first time in last 6 months. For previous such meetings, recording use to get saved and was available for download. For this meeting also, it was things as usual - Once the meeting was ended, it showed same message on Recording icon as "Saving.

4- Yes, for others also it is working correctly

5- Recording was initiated by me only. You can see attached screenshot taken after 30 minutes, once meeting ended.
Henry-N 10,465 Reputation points Microsoft External Staff Moderator

2026-02-19T14:31:01.68+00:00
Hi @Sunil Bhutra,

Thank you for your prompt and detailed responses. I appreciate the additional information it’s very helpful.

Based on what you’ve shared, especially the facts that:

The meeting was a scheduled meeting with external participants

No recording file appeared in OneDrive or SharePoint after the session

This issue is isolated and not happening with other meetings

The recording stayed in a “Saving” state for a long time and then showed an error

The recording was initiated by you

At this point, the only way to determine whether the recording file can still be recovered is through further backend investigation.

Microsoft’s support team will need to step in. A technical support engineer can perform a remote session to investigate the situation verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.

The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.   

For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support  

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.

If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.  

This will help them quickly locate the session telemetry and verify whether the recording can still be restored.

Thank you again for your cooperation and for providing the detailed answers.

Answer 2

Supriya Gupta 5

Check the meeting chat, your Microsoft OneDrive “Recordings” folder, or the related Microsoft SharePoint site. If it’s not there, it usually cannot be recovered and you’ll need to contact your IT admin.

Sunil Bhutra 0 Reputation points

2026-02-19T08:13:57.6033333+00:00

Yes, it is not available under "Recording' as well as Sharepoint folder.

Answer 3

If you encounter an error stating that something went wrong with the recording in Microsoft Teams, it typically indicates that the recording did not complete successfully. Unfortunately, if the recording shows an error and states that no audio, video, or sharing was captured, it may not be retrievable. Here are some steps you can take:

Check Storage: Ensure that the organizer has enough storage in OneDrive or SharePoint, as insufficient storage can lead to recording issues.
Download Attempts: If the recording is still visible in the Teams interface, try refreshing the page or restarting Teams to see if it allows you to download it again.
Contact Support: If the issue persists, you may need to contact Microsoft support for further assistance, especially if this is a recurring problem.
Check for Updates: Ensure that your Teams application is up to date, as updates can fix bugs related to recording.

For future recordings, consider checking the recording policies and ensuring that all participants have the necessary permissions and storage available.

References:

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Teams recording showing error after showing 'Saving' for 30 minutes

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