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MFA Reset Required – Global Admin Locked Out (Microsoft Entra)

Mikéla Henry-Lowe 20 Reputation points
2026-02-17T15:05:13.8066667+00:00

I only have one global admin account and I'm unable to reset the MFA to log back into the tenant. I've changed phones, and there wasn't another authentication method added to the global admin account.

I know I should have added a break glass account for situations like this. Error on my part.

Please may I have assistance getting back into my tenant.

Thanks!

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Answer accepted by question author
  1. Rukmini 30,615 Reputation points Microsoft External Staff Moderator
    2026-02-17T15:23:46.89+00:00

    Hello Mikéla Henry-Lowe

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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