Error code 8015DBFE on Microsoft Solitaire & Casual Games.

Question

Error code 8015DBFE on Microsoft Solitaire & Casual Games.

MrUserUnknown 40

Hi.

I can't log in with my outlook e-mail or user account for the XBOX Live feature with Microsoft Solitaire & Casual Games. Error code is 8015DBFE. Nothing wrong with the e-mail or anything else related to that user account. But why can't I log in as usual Microsoft Solitaire & Casual Games is beyond confusing and ridiculous at the moment. Last time I was logged in was in December 2025 or January 2026 this year.

Chris Fisher 0 Reputation points

2026-02-19T08:37:52.1166667+00:00

Same, and it doesn't work on my android tablet either.

7 answers

Your answer

Chris Fisher 0 Reputation points

2026-02-19T08:37:52.1166667+00:00

Same, and it doesn't work on my android tablet either.

Answer 1

Gladys Friday 25

Thank you to everyone who has responded to this. Through trial and error, and following the clues that it's an 'Account' thing. I have discovered that the problem lay with the required Age Verification job. I am exceedingly old, and haven't been bothering to respond to the prompts as I don't play anything XBoxy other than Daily Challenge Solitaire. However, when I came across the prompt again this afternoon, I simply gave my Credit Card details (it's expiring very soon anyway) and voila! I was back to full access once more. I am wondering whether this error code is simply a mash-up of numbers as I am sure the answer could have been found much sooner if MS and XBox and come clean straight away. Anyway, hope this helps if and when others have the same frustration.

MrUserUnknown 40 Reputation points

2026-02-20T08:50:33.8633333+00:00

I wouldn't recommened sharing your credit card information just beauuse of a user account issue.
David Rycroft 0 Reputation points

2026-02-20T09:01:03.5466667+00:00

This worked perfectly for me. I used the photo method on my phone - it took about 5 attempts to get the photo accepted but it worked perfectly.
Derek Bruce 0 Reputation points

2026-02-20T09:41:02.81+00:00

Worked perfectly using the camera but without this answer it would have been difficult to find the solution from the Microsoft message.
Dave H 0 Reputation points

2026-02-20T09:44:41.84+00:00

I tried that but it does not find my camera (on desktop) despite giving the site explicit permission!
london2000 0 Reputation points

2026-02-20T09:52:44.31+00:00

Thanks Gladys - your age verification method worked for me!
Jess-Q 8,460 Reputation points Microsoft External Staff Moderator

2026-02-20T15:15:59.48+00:00

Hi @Gladys Friday,

Thank you for the update.

I'm really glad you were able to figure out a solution and share it with the community. I know how frustrating these situations can be, so insights like yours can make a real difference for anyone running into the same problem.

Answer 2

nick dury 5

I had the same problem, so I logged into Xbox Live via web browser https://www.xbox.com/en-GB/, it logged in fine there, gone back to the game and it has logged in fine there now too!

MrUserUnknown 40 Reputation points

2026-02-20T08:49:43.4166667+00:00

Okay, great.

Answer 3

florin marius 0

Hi. I have same error code when i try to play Forza horizon 4. I have tried all the solutions mentioned here ans i still have that error. What can i do now?

Gladys Friday 25 Reputation points

2026-02-19T12:01:38.01+00:00

I, too, am having this problem. None of the 'fixes' listed are doing anything.
Jess-Q 8,460 Reputation points Microsoft External Staff Moderator

2026-02-19T15:24:03.2866667+00:00

Hi @florin marius

As a next step, please consider reinstalling the current version of Windows by following the guidance in the link below, as this may help address underlying system issues: Fix issues by reinstalling the current version of Windows

Thank you for your understanding and patience.
Gladys Friday 25 Reputation points

2026-02-19T16:39:57.4133333+00:00

Please see my comment, above, if you are still having issues. Hopefully it will help.

Answer 4

Jess-Q 8,460 Microsoft External Staff Moderator

Hi @MrUserUnknown

Thank you for posting your question in the Microsoft Q&A forum

Regarding your issue, error 8015DBFE points to a communication or authentication issue between the game and Xbox Live services, rather than a problem with your email address or account credentials themselves. This can happen if the game app or Xbox-related services on Windows are not syncing correctly.

Here are a few steps you can try:

Clear Stale Xbox Credentials

Type "Credential Manager" in your Windows search bar and open it.
Select Windows Credentials.
Scroll down to the section labeled Generic Credentials.
Look for anything containing "Xbl|DeviceKey" or "Xbl|GrtsDeviceKey".
Click them and select Remove.
Restart your computer and open Solitaire again.

Repair the "Gaming Services" App

Right-click the Start button and select Settings > Apps > Installed Apps (for Windows 11)
Search for Gaming Services.
Click the three dots (...) and choose Advanced options.
Click Repair, and if that doesn’t work, click Reset.
Do the same for the Xbox app and Microsoft Solitaire & Casual Games.
For more details, please refer to: Repair apps and programs in Windows

Synchronize Time and Region

Go to Settings > Time & Language > Date & Time.
Ensure Set time automatically is toggled ON.
Click the Sync now button under "Synchronize your clock."

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

MrUserUnknown 40 Reputation points

2026-02-18T22:21:08.63+00:00

It's about a user account and specific issues internally at Microsoft Windows.
Gladys Friday 25 Reputation points

2026-02-19T12:02:31.2733333+00:00

I am also getting this error message. Nothing suggested helps. Please can someone help?
Nick Lauria 0 Reputation points

2026-02-19T13:29:23.23+00:00

ditto error code for Microsoft Solitaire. tried all the above - doesn't work for me either
london2000 0 Reputation points

2026-02-19T13:51:44.98+00:00

I'm also experiencing the same problem. Nothing I've tried as worked so far, including all the suggestions from Jess-Q.
Jess-Q 8,460 Reputation points Microsoft External Staff Moderator

2026-02-19T15:19:15.9766667+00:00

Hi @MrUserUnknown, @Gladys Friday, @Nick Lauria, @london2000,

I apologize that the issue is still persisting and that my previous suggestions did not resolve the problem.

As a next step, please consider reinstalling the current version of Windows by following the guidance in the link below, as this may help address underlying system issues: Fix issues by reinstalling the current version of Windows

Thank you for your understanding and patience.
Dave H 0 Reputation points

2026-02-19T16:38:50.51+00:00

What are MS doing with windows 11 ? It used to work fine. Now I am constantly getting sign in problems on both my own and my customers PCs. Quick assist has gone flaky and now Solitaire.
MrUserUnknown 40 Reputation points

2026-02-20T08:57:36.7833333+00:00

@Jess-Q I do not enjoy the hassle and issues with Windows in general and not because of an unimportant game in general such as Microsoft Casual Games & Solitaire, and since the end of time with that Microsoft company when Windows 11 Pro is the worst operative systems by Windows ever made. The navigation and infrastructure is all over the place. Settings has become part of the ordinary control panel and the opposite of that. I have used Windows since 4.0 back in the early 90's and everything from that time on until WIndows Vista were released then the most important features, infrastructure, navigation and settings e.g. were always the same or organized well to a certain extent. This is now bullocks and basically garbage at the moment.
Hilary Williams 0 Reputation points

2026-02-20T20:25:18.71+00:00

It is something that you have done internally that causes this problem I have tried all of the different suggestions, may I suggest you look at what ever code change you made and reverse it

Answer 5

The error code 8015DBFE typically indicates a problem with the Xbox Live service or the account being used to sign in. Here are some steps you can take to troubleshoot this issue:

Check Xbox Live Status: Sometimes, the Xbox Live services may be down or experiencing issues. You can check the status of Xbox services on the official Xbox Status page to see if there are any ongoing problems.
Ensure Your Account is Active: Make sure that your Microsoft account is active and not suspended. You can log in to your account on the Microsoft website to verify its status.
Update Gaming Services: Ensure that your Gaming Services are up to date. You can do this by launching PowerShell as an administrator and running the command to remove and reinstall Gaming Services, as detailed in the troubleshooting documentation.
Check Sandbox Settings: If you are using a development environment, ensure that your device is set to the correct sandbox and that your account has access to it.
Restart Your Device: Sometimes, simply restarting your device can resolve temporary issues with the services needed for sign-in.

If these steps do not resolve the issue, consider reaching out to Xbox support or checking community forums for additional assistance.

References:

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Error code 8015DBFE on Microsoft Solitaire & Casual Games.

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