Unable to create Planner tasks directly from a comment or thread?

Question

Up until a couple days ago, my team was able to create Planner tasks by clicking the three dots/more options button on a comment or thread, and select "Create Planner task". This option is no longer showing for multiple people in my team. Is this feature still supported, or is there something I can do to get it back? I've already tried reinstalling Teams and clearing its cache.

Answer 1

Hi @Sarah Wagner 

Welcome to the Microsoft Q&A forum. 

Thank you so much for taking the time to let me know about this. 

I know how important it is for your team to quickly turn conversations into actionable tasks, and it can be confusing when something that worked smoothly just a few days ago suddenly isn’t showing up. 

The “Create Planner task” option is still a supported feature in Microsoft Teams. Microsoft’s official documentation continues to list this action under More actions > Create Planner task, so the capability itself hasn’t been removed.  

A few things can cause the “Create Planner task” option to disappear: the Tasks by Planner and To Do app may be disabled for your profile, messages from external users don’t support task creation, and Planner Premium plans may not show up as destinations. On top of that, Microsoft is currently rolling out a major Planner update across Teams (mid‑January to mid‑February 2026), which may cause the feature to appear differently for some users during the transition. 

Here are some quick steps that often resolve the issue: 

1. Make sure the Tasks / Planner app is enabled for your account 

The “Create Planner task” action only appears when the Tasks by Planner and To Do app is active. 
How to check: 

• In Teams, go to Apps (left sidebar). 
• Search for Tasks or Planner. 
• If you see an Add or Enable button, select it. 
  If this app is disabled or uninstalled, the option will not appear. 

2. Try creating a task from an internal message 

Teams cannot create Planner tasks from messages sent by external users (outside your org). 
How to check: 

• Go to a message sent by a coworker inside your organization. 
• Hover >… (More actions) and look for the option. 
  If the test message is from an external sender, the button will not appear.  

3. Check whether your plan is using Planner Premium 

Plans upgraded to Planner Premium may not appear as destinations when creating a task from a message. 
How to check: 

• Try selecting a different Basic (non‑Premium) plan. 
• If the option works there, the issue is specific to the Premium plan. 
  This behavior has been confirmed by customers. 

4. Try in Teams Web  

Several users found that the “Create Planner task” button still appeared in Teams Web, even when missing in desktop. 
How to check: 

• Sign in at https://teams.microsoft.com 
• Try the same message >hover >… >More actions 
  If it appears on web, your desktop client is likely waiting for a policy or feature update. 

5. Be aware of the early‑2026 Planner rollout 

Microsoft has been releasing a major Planner update between mid‑January and mid‑February 2026, and some features may temporarily behave differently during this rollout. 
If your tenant is mid‑update, the feature may return automatically as the rollout completes. 

Information about the rollout:  

• Retirement of several Microsoft Planner features in early 2026 as part of a Planner update  

Please note that this information is being provided by the moderator solely for your convenience. The referenced sites are not managed or overseen by the moderator, and therefore we cannot guarantee the accuracy, security, or suitability of any software or content available there. We recommend reviewing all information carefully and ensuring you understand any associated risks before following suggestions from the provided link. 

You can find more details about fixing this issue: 

• Create Task from Teams NOT visible - Microsoft Q&A 
• Function "Create Planner Task" disappeared from MS Teams - Microsoft Q&A 
• Create a planner task is missing from the more actions tab in teams chat - Microsoft Q&A 

I hope this information is useful. As other users will also be searching for guidance in this community, clicking “Accept Answer” would be a wonderful way to amplify your impact. Your action not only helps others with similar questions find the right solution faster, it also highlights your role in shaping a more helpful and informed community.    

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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