Share via

WiFi connection

Nisha G 0 Reputation points
2026-02-17T16:54:29.21+00:00

I have went over steps for weeks . My hp 15 . Ryzen comouter will not Connect to the WiFi .

please advise

Windows for home | Windows 10 | Windows update
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lucus-V 5,620 Reputation points Microsoft External Staff Moderator
    2026-02-22T18:48:04.2733333+00:00

    Hi Nisha G,
    Welcome to Microsoft Q&A forum. I'm happy to help.

    Please provide more information about the issue you're having so I can better understand and assist you:

    • Did you install necessary drivers for your laptop, especially Wi-Fi driver from your laptop support page or application?
    • When you connect to a Wi-Fi, what happen? Do you receive any error messages?
    • Do other devices connect to that Wi-Fi normally?
    • Did you try to connect to another Wi-Fi?

    Thank you for your time.

  2. Ivan B 100.9K Reputation points Independent Advisor
    2026-02-17T17:29:03.6866667+00:00

    Hi,

    Access msinfo32.exe in the search bar, take a screenshot and post it here.

    Does this mean it doesn't work with any Wi-Fi network or a specific one?

    Go to the troubleshooting wheel in the Start menu > Settings > System > Troubleshoot > Other Troubleshoot > Wi-Fi and click Run.

    Thanks

  3. Nisha G 0 Reputation points
    2026-02-17T16:55:51.7833333+00:00

    I need further assistance

    0 comments
  4. Q&A Assist
    2026-02-17T16:54:42.9533333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To troubleshoot your HP Ryzen computer's WiFi connection issue, you can follow these steps:

    1. Identify the Type of Failure:
      • Check if all devices can connect to the WiFi or just your HP computer.
      • Determine if the connection fails to establish at all or if it connects and then drops.
      • Identify if the issue is with a specific access point or SSID.
    2. Rule Out Common Causes:
      • Restart the WLAN Autoconfig Service (WlanSvc) on your computer.
      • Uninstall any third-party connection managers that might interfere with the connection.
      • Disable any group policies that could affect the connection.
      • Ensure that your system has the latest updates installed. You can check for updates in Windows settings.
    3. Advanced Troubleshooting:
      • Use the command netsh trace start wireless_dbg capture=yes overwrite=yes maxsize=4096 tracefile=c:\tmp\wireless.etl to capture network data.
      • Reproduce the issue by attempting to connect to the WiFi.
      • Stop the trace with netsh trace stop and convert the output file to text format using netsh trace convert c:\tmp\wireless.etl.
      • Analyze the logs to identify where the connection setup is failing.

    If these steps do not resolve the issue, consider checking the hardware components or contacting support for further assistance.

    References:

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.