Faulty Install

Question

Installed Office on my new MacBook and both Excel and Word unexpectantly quit when attempting to open.

Answer 1

Hi, I'm John! I will help you with this.

Are you able to see your Microsoft Office product under the Services & subscriptions page here: https://account.microsoft.com/services (make sure you’re signed in with the same Microsoft account you used to activate Office)?

If you can see it there, please follow these steps below.

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If you haven't already, I’d suggest is to uninstall any existing Office apps on your Mac to avoid conflict:

• Here are the steps: https://support.microsoft.com/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services again.
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft Office and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

If Excel and Word are unexpectedly quitting on your new MacBook, you can try the following troubleshooting steps:

1. Quit all Office applications: Go to the Apple menu, select Force Quit, and close all active applications.
2. Remove Excel and Word preferences:
   • Ensure all Microsoft Office programs are closed.
   • Open the Go menu and select Home.
   • Access the hidden Library folder by holding down the OPTION key while selecting the Go menu.
   • Open the Preferences folder and look for files named Com.microsoft.Excel.plist and Com.microsoft.Word.plist. Move these files to the desktop to reset preferences.
3. Perform a clean restart: This can help determine if background programs are interfering with Office. You can find instructions on how to clean start your operating system here.
4. Remove and then reinstall Office: If the issue persists, consider uninstalling and reinstalling Office. You can find guidance on how to do this here.
5. Use the Repair Disk Permissions feature: This feature can help troubleshoot permissions problems. Open Disk Utility from the Utilities folder and select Repair Disk Permissions for your primary hard disk.

Following these steps should help resolve the issue with Excel and Word quitting unexpectedly.

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References:

• Excel for Mac error: "The application Microsoft Excel quit unexpectedly"
• Excel for Mac error: "The application Microsoft Excel quit unexpectedly"
• Microsoft Office apps for Mac quit unexpectedly - Microsoft Q&A
• Excel for Mac error: "The application Microsoft Excel quit unexpectedly"