how can I discuss my problem with a human?

Question

I ordered additional storage. I'm getting charged, but I don't see where I received the additional storage.

Answer 1

Hi, I'm John! I will help you with this.

To help narrow down the issue:

1. Are you using a personal or family Microsoft account?
2. Do you see the charge in your Microsoft billing history?
3. Where did you buy the extra storage? Microsoft website, app, Google Play, Apple, or somewhere else?

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In the meantime, if you haven’t already:

First, please sign in here: https://account.microsoft.com/services

• Look for your Microsoft 365 or OneDrive subscription.
• Check if extra storage is listed there.

Next, open OneDrive and check your storage: https://onedrive.live.com

• Click Settings > Storage and see the total space shown.

Let me know what you find and we can continue from there.

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If the issue persists, please provide more details by answering my questions.

Click "Add comment" below to let me know.

Regards,

John J.D.

Answer 2

To discuss your problem with a human, you can contact Microsoft support directly. Here are the steps you can follow:

1. Visit the Microsoft support page: https://support.microsoft.com/contactus/
2. Make sure you are signed in with the Microsoft account associated with your subscription.
3. Look for the option to "Chat with an agent" or select "Contact support".
4. Choose the appropriate product and follow the prompts to connect with a live agent.
5. You can also opt for the "Call me back" option if you prefer to speak with someone over the phone.

This will allow you to address your billing issue and clarify the additional storage you ordered.

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References:

• I need to talk to someone!! - Microsoft Q&A
• Why am I getting billed for Microsoft 365 after I activate the benefit?