Have an orphaned Restore Point Collection that cannot be deleted

Question

Have an orphaned Restore Point Collection that cannot be deleted

Brian Bollard 0

I have an orphaned Restore Point Collection for a VM and resource group that have been deleted. Nothing I have tried here nor Copilot AI via az cli, PowerShell, etc. have worked. No means of opening a case to have this resolved?

Any suggestions?

Bharath Y P 5,620 Reputation points Microsoft External Staff Moderator

2026-02-17T18:04:55.7233333+00:00
Hello Brian Bollard, We are currently investigating your issue and will share Resolution steps. In the meantime, could you please help us by providing the below details below:

Are you seeing any error messages when you attempt to delete the Restore Point Collection?

Can you confirm if there are any locks on the resource group associated with the collection?

Is there any associated backup policies? Make sure to delete any associated backup policies as well.

Is there any locks on the resource group or restore point collection? If yes, that could prevent deletion. You can check for and remove these locks in the Azure portal.
Brian Bollard 0 Reputation points

2026-02-17T18:21:55.9633333+00:00

The Restore Point collection has a single restore point. When you try to delete the restore point it fails with a generic "Failed to delete restore point 'AzureBackup_moodle-server_388412851/AzureBackup_20260216_084218'"

If you try to delete the restore point collection it fails with a generic "Failed to delete restore point collection 'AzureBackup_moodle-server_388412851'"

I remember a powershell error indicating a lock. How do check for and remove these lock in the azure portal?
Brian Bollard 0 Reputation points

2026-02-17T18:22:47.77+00:00

Actually in both the Restore Point and the Restore Point Collection under Locks it says "This resource has no locks."
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-18T06:08:52.3233333+00:00

Hello @Brian Bollard, Please let us know if the suggested resolution helped/ addressed your concern. If it did, we’d appreciate your feedback on the proposed resolution as it helps others with similar issues.

If the resolution did not help, feel free to share more details about the challenge you’re still facing. Any additional information such as your current issue or specific errors will help us perform a deeper analysis and provide more targeted guidance.

We’re happy to continue assisting and work with you toward the right solution.

Thanks,

Suchitra.
Bharath Y P 5,620 Reputation points Microsoft External Staff Moderator

2026-02-19T17:32:56.5333333+00:00

Hello Brian Bollard, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept the answer and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Brian Bollard 0 Reputation points

2026-02-20T13:05:54.4433333+00:00

Today I reviewed again and saw l no locks so I tried one more time to delete the Restore Point Collection and this time it successfully deleted.

Thanks for your assistance.
Naveena Patlolla 8,520 Reputation points Microsoft External Staff Moderator

2026-02-23T05:59:38.4566667+00:00

Hi Brian Bollard
Thanks for your update. I have converted Bharath Y P comment to answer. Could you please don’t forget to click “Accept the answer.” This helps other community members facing similar issues and is greatly appreciated.

1 answer

Your answer

Bharath Y P 5,620 Reputation points Microsoft External Staff Moderator

2026-02-17T18:04:55.7233333+00:00

Hello Brian Bollard, We are currently investigating your issue and will share Resolution steps. In the meantime, could you please help us by providing the below details below:

Are you seeing any error messages when you attempt to delete the Restore Point Collection?

Can you confirm if there are any locks on the resource group associated with the collection?

Is there any associated backup policies? Make sure to delete any associated backup policies as well.

Is there any locks on the resource group or restore point collection? If yes, that could prevent deletion. You can check for and remove these locks in the Azure portal.
Brian Bollard 0 Reputation points

2026-02-17T18:21:55.9633333+00:00

The Restore Point collection has a single restore point. When you try to delete the restore point it fails with a generic "Failed to delete restore point 'AzureBackup_moodle-server_388412851/AzureBackup_20260216_084218'"

If you try to delete the restore point collection it fails with a generic "Failed to delete restore point collection 'AzureBackup_moodle-server_388412851'"

I remember a powershell error indicating a lock. How do check for and remove these lock in the azure portal?
Brian Bollard 0 Reputation points

2026-02-17T18:22:47.77+00:00

Actually in both the Restore Point and the Restore Point Collection under Locks it says "This resource has no locks."
Suchitra Suregaunkar 8,635 Reputation points Microsoft External Staff Moderator

2026-02-18T06:08:52.3233333+00:00

Hello @Brian Bollard, Please let us know if the suggested resolution helped/ addressed your concern. If it did, we’d appreciate your feedback on the proposed resolution as it helps others with similar issues.

If the resolution did not help, feel free to share more details about the challenge you’re still facing. Any additional information such as your current issue or specific errors will help us perform a deeper analysis and provide more targeted guidance.

We’re happy to continue assisting and work with you toward the right solution.

Thanks,

Suchitra.
Bharath Y P 5,620 Reputation points Microsoft External Staff Moderator

2026-02-19T17:32:56.5333333+00:00

Hello Brian Bollard, I just wanted to kindly follow up to check, If the provided answer is helpful, it would be great if you could accept the answer and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thanks
Brian Bollard 0 Reputation points

2026-02-20T13:05:54.4433333+00:00

Today I reviewed again and saw l no locks so I tried one more time to delete the Restore Point Collection and this time it successfully deleted.

Thanks for your assistance.
Naveena Patlolla 8,520 Reputation points Microsoft External Staff Moderator

2026-02-23T05:59:38.4566667+00:00

Hi Brian Bollard
Thanks for your update. I have converted Bharath Y P comment to answer. Could you please don’t forget to click “Accept the answer.” This helps other community members facing similar issues and is greatly appreciated.

Answer 1

Hello Brian Bollard, Thanks for the update. You have an orphaned Restore Point Collection in Azure. The VM and resource group it belonged to are already deleted, but the RPC remains. Attempts to delete it fail with the generic error "Failed to delete restore point collection 'AzureBackup_moodle-server_388412851'"Restore Point Collection deletion fails because of leftover locks, backup policies, or active shared access signatures (SAS) tied to disk restore points.

To check for Locks:

In Azure Portal > Go to:

Subscription > Settings > Locks
Resource Group > Settings > Locks
Restore Point Collection > Settings > Locks

Delete any Delete or ReadOnly locks.

Lock your Azure resources to protect your infrastructure - Azure Resource Manager | Microsoft Learn

Troubleshoot restore point failures - Azure Virtual Machines | Microsoft Learn

Clean Recovery Services Vault: If The error message suggests that there is a restore point collection associated with your Recovery Services Vault that you are trying to delete. If there are recovery points associated with the collection, it cannot be deleted until the dependencies are removed from Recovery Services Vault

Before deleting the Recovery Services Vault ensure that all associated backup policies for the virtual machine within the Recovery Services Vault have been deleted.

Navigate to the Recovery Services Vault that protected the VM.
Under Backup Items > Azure Virtual Machine, ensure the VM entry is gone.
Delete any backup policies linked to that VM.

Delete a Microsoft Azure Recovery Services Vault - Azure Backup | Microsoft Learn

After locks and policies are cleared, retry deletion in the portal or via CLI.

You can try to delete an orphan restore point collection in Azure Portal manually. Here are the steps you can follow:

In the Azure Portal > Go to All resources.
Search for the resource group named AzureBackupRG (specific to your region).
Inside the resource group, click Show hidden types to reveal hidden backup resources.
Locate the restore point collection: AzureBackup_moodle-server_388412851.
Select it and click Delete.

If deletion times out, retry a couple of times this is expected when many restore points exist.

Hope this helps! Let me know if you have other questions. Thanks

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Have an orphaned Restore Point Collection that cannot be deleted

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