Activate my subscription

Question

I have downloaded my new Microsoft 365 but could activate it.

Answer 1

See https://support.microsoft.com/en-us/office/what-to-try-if-you-can-t-install-or-activate-office-for-mac-5efba2b4-b1e6-4e5f-bf3c-6ab945d03dea .

Answer 2

To activate your Microsoft 365 subscription, follow these steps:

1. Check Subscription Status: Ensure that your subscription is active. You can do this by visiting your Microsoft account at https://account.live.com and checking the subscription status.
2. Sign In: Make sure you are signed in to the correct Microsoft account that has the subscription. Open a Microsoft 365 app (like Word or Excel), go to File > Account, and verify the account details.
3. Update License: In the same Account section, look for an option to update your license. Click on it and sign in again if prompted.
4. Reset Activation State: If you still have issues, consider resetting the activation state for Microsoft 365. You can find guidance on how to do this in the Microsoft documentation.
5. Check for Updates: Ensure that your Microsoft 365 apps are up to date. Open an app, go to File > Account, and select Update options > Update now.
6. Sign Out and Sign Back In: Sometimes, signing out and then signing back in can resolve activation issues.

If you continue to experience problems, you may need to contact Microsoft support for further assistance.

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References:

• Account or subscription verification errors activating Microsoft 365 Apps
• Microsoft 365 Apps activation Subscription expired error