payment to wrong account

Question

Made a payment for more storage on an account payment was made to the wrong account how do i correct

Answer 1

Hi, I'm John!

Subscriptions or storage plans can’t be transferred from one Microsoft account to another. They’re tied to the account where the payment was made.

Do you still have access to the account where the payment went?

If yes, you can sign in to that account and cancel the subscription from there. You may also request a refund, depending on the billing date and eligibility.

Answer 2

To correct a payment made to the wrong account for additional storage, you should take the following steps:

1. Open a support ticket immediately: This helps prevent the payment from being classified as unallocated. Provide the following details:
   • Invoice numbers that are affected.
   • The date, amount, currency, and bank account used for the incorrect payment.
2. Provide clear payment instructions: Request to apply the payment to the correct account or invoice if applicable.
3. Submit the correct payment: Ensure that you double-check the invoice for the required currency and use the correct payment method and bank account with accurate details.

By acting quickly, you can minimize disruptions and keep your account in good standing.