customer service

Question

My account does not have a phone number associated with it and therefore I cannot get to talk to your customer service. please let me know how I can talk to a live customer service rep asap. I'm being charged for a canceled subscription.

Answer 1

Hey there! Nice to meet you!

Since you have a cancelled subscription, yet you are still being charged, this means that the subscription charge may have been on a different account.

You may follow the guide on the official Microsoft website to investigate and locate the charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To speak with a live customer service representative regarding your Microsoft account and the charges for a canceled subscription, you can follow these steps:

1. Visit the Microsoft Support page: Go to the Microsoft support website.
2. Sign in to your account: Make sure you are signed in with the account that has the subscription issue.
3. Use the Get Help feature: In the search bar, type "Get Help" and open it. Then, type "Chat with an agent" and press Enter.
4. Contact support: Click on the "Contact support" button at the bottom. Select the product and service for which you need help.
5. Follow the prompts: Complete the on-screen prompts to connect with a live agent. You may also have the option to request a callback.

If you are unable to resolve the issue through these steps, consider reaching out to Microsoft Billing Support directly for assistance with your subscription charges.

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References:

• How do I get a live person at Microsoft.? - Microsoft Q&A
• i have been charged twice - Microsoft Q&A