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Hyphen Glitches and Repeated Text with Word docs in the Approvals App (Microsoft Teams)

Syd Davis 15 Reputation points
2026-02-17T20:50:36.53+00:00

Two weeks ago, when entered into the Approvals App, Word 365 documents that include hyphenated words started losing their hyphens. When the hyphen is added back while in Approvals, the text immediately following the hyphen was repeated. Here's the example:

Please join us in congratulating her on this well-deserved honor.-deserved honor.

Our IT department is at a loss. Can anyone help?

Moderator note: thread updated with service/product name (Approvals app in Teams)

Microsoft Teams | Microsoft Teams for business | Other
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  1. Doug Robbins - MVP - Office Apps and Services 322.7K Reputation points MVP Volunteer Moderator
    2026-02-17T21:36:01.38+00:00

    I would suggest bringing the issue to the attention of the creator of the Approvals App

    Have questions or need assistance with our solution? We're here to help! Reach out to our support team at ******@ivero.net. We strive to provide prompt and friendly assistance to ensure you have a seamless experience.

    2 people found this answer helpful.
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  2. Stefan Blom 335.1K Reputation points MVP Volunteer Moderator
    2026-02-18T20:18:15.35+00:00

    Is this the service described at https://ivero.net/solutions/ApprovalsCenter/index.html ? In that case, as Doug suggested, you need to take it up with them.

  3. Michaelchuk, Sandy 5 Reputation points
    2026-02-18T17:48:57.5333333+00:00

    I have this same issue, if I draft in desktop, the non line-breaking hyphens do not appear and the words appear together and if you correct them in the online, they duplicate.

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  4. Steven J 0 Reputation points
    2026-02-18T13:35:36.98+00:00

    I have the exact same issue.

    I have also noticed that opening the document in the desktop app shows hyphens fine, but opening the same document in the browser has the hyphens removed, with no space between the words.

  5. Q&A Assist
    2026-02-17T20:51:18.2933333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It seems that the issue you are experiencing with hyphen glitches and repeated text in Word documents within the Approvals App may be related to a software issue or document corruption. Here are some steps you can take to troubleshoot the problem:

    1. Check for Software Updates: Ensure that both your Microsoft 365 and the Approvals App are up to date. Sometimes, bugs are fixed in newer versions.
    2. Test with Other Documents: Try opening different Word documents to see if the issue persists across all documents or just specific ones. This can help determine if the problem is with the document itself or the application.
    3. Repair the Document: If the issue is isolated to specific documents, you can try using the "Open and Repair" feature in Word. This may help fix any corruption in the document.
    4. Change Document Format: Save the document in a different format (like Rich Text Format) and then convert it back to Word format. This can sometimes resolve formatting issues.
    5. Check for Add-ins: If you have any add-ins enabled in Word, they might be causing conflicts. Try disabling them to see if that resolves the issue.

    If these steps do not resolve the issue, it may be beneficial to reach out to Microsoft Support for further assistance, as they can provide more specific troubleshooting tailored to the Approvals App and Word 365 integration.

    References:

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