trying to figure out a payment that was charged to my card in december 19th for 108.61 USD

Question

trying to figure out a payment that was charged to my card in december 19th for 108.61 USD

Answer 1

Hey there! Nice to meet you!

You may follow the guide on the official Microsoft website to investigate and locate the 108.61 USD charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be an unwanted subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To understand the payment of $108.61 charged to your card on December 19th, you can take the following steps:

1. Review Your Invoices: Check your email for any invoices from Microsoft that may explain the charge. If you did not receive an invoice, you can also log into your Microsoft account to view your billing history.
2. Check Your Subscription Details: If you have any subscriptions with Microsoft, verify the billing details associated with those subscriptions to see if the charge corresponds to a service you are using.
3. Contact Support: If you still cannot determine the reason for the charge, consider creating a support request through Microsoft support channels to get assistance directly related to your billing issue.
4. Analyze Usage: If the charge is related to Azure or another service, you can review your usage and charges through the respective management portal to identify any unexpected charges.

These steps should help you clarify the reason for the charge on your card.

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References:

• Understand your invoice for your Microsoft MCA billing account
• Unexpected usage or charges