Azure account recovery

Question

Azure account recovery

Bryan Sherill 0

I cannot log into my Azure account. I was using a windows 10 machine, had to buy new machine windows 11. Cannot log in. This is a VPS account. I have spent hours trying to get this resolved and found it impossible to get any answers other than AI generated which has yet to help. I am being charged a monthly fee for something I cannot use or access my account information. Need Direct Message or phone contact. I have microsoft 365 but this subscription does not show up there

Mukesh D 30 Reputation points

2026-02-18T01:25:20.6033333+00:00
Hi Bryan,

It sounds frustrating to be paying for a service you can’t access. Azure accounts are separate from regular Microsoft 365 subscriptions, so you won’t see the VPS subscription in your Microsoft 365 portal.

A few steps you can try:

Make sure you’re logging in with the same email account that was used to set up the Azure subscription.

If you previously had multi-factor authentication set up, check that your new Windows 11 device can receive codes or approvals.

Use the Azure account recovery page here: https://account.live.com/acsr to recover access if you’ve lost your credentials.

If that doesn’t work, the fastest way is to contact Azure support directly by phone or live chat: go to https://azure.microsoft.com/support/options/ and select “Technical support” → “Account and subscription issues” → choose the phone or chat option.

Since this is a paid account, they should be able to help restore access without extra charges. Make sure you have your subscription ID and any billing info handy when contacting them.

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Mukesh D 30 Reputation points

2026-02-18T01:25:20.6033333+00:00

Hi Bryan,

It sounds frustrating to be paying for a service you can’t access. Azure accounts are separate from regular Microsoft 365 subscriptions, so you won’t see the VPS subscription in your Microsoft 365 portal.

A few steps you can try:

Make sure you’re logging in with the same email account that was used to set up the Azure subscription.

If you previously had multi-factor authentication set up, check that your new Windows 11 device can receive codes or approvals.

Use the Azure account recovery page here: https://account.live.com/acsr to recover access if you’ve lost your credentials.

If that doesn’t work, the fastest way is to contact Azure support directly by phone or live chat: go to https://azure.microsoft.com/support/options/ and select “Technical support” → “Account and subscription issues” → choose the phone or chat option.

Since this is a paid account, they should be able to help restore access without extra charges. Make sure you have your subscription ID and any billing info handy when contacting them.

Answer 1

If you're having trouble logging into your Azure account after switching to a new machine, there are a few steps you can take to recover access. Here are some suggestions:

Use a Different Browser or Incognito Mode: Sometimes, browser settings or cached data can interfere with the login process. Try using a different browser or an incognito window to log in.
Reset Your Password: If you suspect that your login credentials might be the issue, you can try resetting your password. Go to the Azure sign-in page and select the option to reset your password.
Check for Multiple Accounts: Ensure that you are logging into the correct account, especially if you have multiple Microsoft accounts. Sometimes, the account you are trying to access may not be the one associated with your Azure subscription.
Contact Microsoft Support: Since you mentioned that you have a Microsoft 365 subscription, you can contact Microsoft Support for assistance. You can sign in with any account to contact support, or if you don’t have access to any account, you might need to create a new one temporarily to reach out for help.
- Go to the Microsoft Support page and search for account recovery options.
- If you are the only global admin for your Azure account, you may need to contact the Azure Data Protection team for assistance.
Use the Recovery Form: If you are unable to reset your password or access your account, you can fill out the recovery form available at account.live.com/acsr to verify your ownership of the account.

If these steps do not resolve your issue, I recommend reaching out to Microsoft Support directly for more personalized assistance.

References:

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