How to log onto my xfinity email server using Outlook

Question

I am unable to log onto my comcast.net email account using Outlook. The screen that comes up asks for a password without letting me enter my user id. Outlook wants to use my comcast email address as my user id. I have set up an outlook profile which will log onto my email server. However Outlook doesn't use the profile. How can I manually setup outlook to work with my correct user account?

Answer 1

Hi SheltonGuy

Thank you for reaching out to Microsoft Q&A Forum. From what you shared, I understand how frustrating it is when New Outlook for Windows keeps asking for a password but won’t let you enter the correct Xfinity/Comcast user ID.

Just to confirm, when you try to add the account in New Outlook, do you see any error message on the screen?

Please try the following:

1. Remove the Comcast account from new Outlook and add it back

• In new Outlook: View settings > Accounts > Your accounts
• Find the Comcast account > Manage > Remove
• Restart Outlook, then re-add it.

2. When New Outlook asks for server details, use Xfinity’s official IMAP/SMTP settings:

Incoming (IMAP)

• Server: imap.comcast.net
• Port: 993 with SSL

Outgoing (SMTP)

• Server: smtp.comcast.net
• Port: 587 (or 465 if needed)
• Encryption: TLS (use SSL if TLS isn’t shown)

Username / sign-in: Use your full Comcast email address

For more details, you can see these official guides:

• Add an email account to Outlook for Windows - Microsoft Support
• Change or update email account settings in Outlook for Windows - Microsoft Support

Please let me know how it goes. I truly appreciate your time and understanding!

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