Iphone 14 Pro and Iphone SE not unable to receive any Outlook notifications

Question

I have 2 iPhones (14 Pro and SE) with one email address using Outlook on each phone. I do not receive any notification (sound or screen pop up) on either device. I have Outlook on my MacBook Pro which I do receive the sound and pop up notification. I can see the emails on the phones but I won't ever get the notification.
I tried all of the troubleshooting (everything-settings in Outlook app on each phone, Apple phone settings, all of the obvious settings) but looking for someone who might know why these two phones aren't working. Using the Outlook app, not using Apple mail to access mail.

Tried calling Microsoft and was on hold for 30+ minutes then the call disconnected. Need to expert help.

Answer 1

If you're not receiving notifications for Outlook on your iPhone 14 Pro and iPhone SE, there are a few potential reasons and troubleshooting steps you can consider:

1. Check Notification Settings: Ensure that notifications are enabled for the Outlook app on both iPhones. Go to Settings > Notifications > Outlook and make sure that Allow Notifications is turned on, and that the alert style is set to your preference.
2. App Notifications in Intune: If your devices are managed by Microsoft Intune, check the app notification settings in the Intune admin center. Ensure that notifications for the Outlook app are enabled and configured correctly.
3. Background App Refresh: Make sure that Background App Refresh is enabled for Outlook. Go to Settings > General > Background App Refresh and ensure that it is turned on for Outlook.
4. Reinstall the App: Sometimes reinstalling the app can resolve notification issues. Try deleting the Outlook app from your iPhones and then reinstalling it from the App Store.
5. Device Restart: Restart both iPhones to refresh the system and potentially resolve any temporary glitches.
6. Check Do Not Disturb: Ensure that Do Not Disturb mode is not enabled on either device, as this can silence notifications.

If you've already tried these steps and are still experiencing issues, it may be beneficial to reach out to Microsoft support again or check for any updates to the Outlook app that might address notification problems.

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References:

• Apple device feature settings in Microsoft Intune (ios-ipados)