Starting Up

Question

I had called today, and purchased the life time access for Microsoft 365. The agent had transferred me to another representative to help me set it up on my computer. When he connected me I could barely hear him and ask him transfer me to some else with a better connection. At this point he had hung up on me. Terrible customer service, I had just spent $200, and now I can't use Microsoft yet because I have no clue how to set it up and I was informed that a live representative would help me out. Moved from: Microsoft 365 and Office | Install, redeem, activate | For education | iOS

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Microsoft 365 is a subscription-based service, which means you need to renew the subscription monthly or yearly. A lifetime license would instead be for a one-time purchase product, such as Office Home 2024 or Office Home & Business 2024.

May I please confirm where you purchased this product - was it from the Microsoft Store or from a third‑party retailer?

If it was a one-time purchase, did you receive a 25-character product key to redeem and activate the license on your Microsoft account?

If you have the product key, redeem the product key on the link here-

https://setup.office.com/redeem/enter-key

- Make sure the correct Microsoft account is displayed, as this is the account where the product key will be registered.

Once redeemed, you should see your product under your Microsoft account Services & Subscriptions page here: https://account.microsoft.com/services

(Example screenshot) -

You can then download the Office setup files to your device. Download and install them on your Windows or MAC device.

Let me know if you still need more help.

Answer 2

Hello Karson Gabrel,

Thank you for posting on Microsoft Q&A forum

I understand you purchased the lifetime access for Microsoft 365, but the representatives that was helping you set up you hang up duo to poor connection.

You can refer to this site for instruction on how to set up Office 365 on your device:

https://support.microsoft.com/en-us/office/install-and-set-up-the-microsoft-365-copilot-app-on-an-iphone-or-ipad-9df6d10c-7281-4671-8666-6ca8e339b628

If you need to contact Microsoft Support again for assistance on setting up your Office 365:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.

Answer 3

To set up Microsoft 365 on your computer, you can follow these steps:

1. Sign In: Go to the Microsoft 365 sign-in page and log in with the account you used to purchase the subscription.
2. Install Office: After signing in, you should see an option to install Office. Click on it to start the download.
3. Run the Installer: Once the download is complete, open the installer and follow the on-screen instructions to complete the installation.
4. Activate Office: After installation, open any Office application (like Word or Excel) and sign in with your Microsoft account to activate your subscription.

If you encounter any issues during the setup process or need further assistance, you can reach out to Microsoft Support again. You can use the "Get Help" feature to chat with an agent or request a call back for assistance.

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References:

• I have a subscription to Office 365 and want to install it on my new laptop - Microsoft Q&A
• How to install my 365 accounts on a new computer - Microsoft Q&A